Retro Bet Casino - Заявката за акаунт на играча е игнорирана.

Those bastards didn't set a limit for me, nor did they close my account after several requests!!!!

Die Schweine gaben mir weder ein Limit gesetzt noch schliessen sie nach mehreren bitten mein Konto!!!!

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Retro Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise whether your account has been blocked or if it is still accessible to you?
• Have you tried contacting support after you learned your self-exclusion request wasn't granted?
• Could you please share your self-exclusion requests with me? Please share the information to my email at [email protected]
• Could you please advise when was the last time the casino allowed you to deposit?
• Could you please describe in more detail the circumstances surrounding your request to set up a deposit limit? (When did you request it? How did you request it? Was it ever set up? What response from support did you receive?
• Has the casino responded to your refund request already? What did the casino reply?

If your account is still accessible, I would recommend that you send another self-exclusion request, but this time, include me in the copy of your email.

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Retro Bet Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to the email of support email (you can include me in the copy at [email protected]) and keep me informed about any further developments.

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes, I wrote 10 times.

yes I have access

Ja ich habe 10 mal geschrieben.

ja ich habe zugriff

Thanks for your reply.

• Could you please share your self-exclusion requests with me? Please share the information with my email at [email protected]
• Could you please confirm that you sent another self-exclusion to the casino as I suggested in my previous post?

Please let me know.

Dear bestellungenduvan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru