Rajabets Casino - Тегленето на играча се забави поради чакаща проверка на KYC.

They are not telling me how much time will they take for kyc verification, It has been 3-4 days and still they have not replied to my mails or anything, please I want my money asap.

Hello namanmalik24022003,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rajabets Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I submitted the documents on the 11th of June here is the photo of it, the thing is they don't reply to any of my mails or anything, I feel helpless..

Hello namanmalik24022003,

As stated above, verification may take up to 14 days so please let us know only once it would take longer.

sir it has been 9 days so far and no reply for them, I am ready to wait for 15 days I would appreciate if they reply me..

Dear namanmalik24022003,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.