Rajabets Casino - Проверката на акаунта на играча се забавя.

It has been over 6 months since I submitted all the required documents for verification, yet my account on Rajabets.com remains unverified, with the status still showing as "waiting." Despite reaching out to the Rajabets live chat support team multiple times, their only response has been that there is no concrete timeline for verification.

Hello rajkrish,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rajabets Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi Team,

I'm writing to express my concern regarding the ongoing verification process with Rajabets which began in August. Despite my consistent efforts and submission of all requested documents, the process has not been completed, and I am being repeatedly asked for additional documents, which appears to be unnecessarily delaying the process.

I have already submitted the following:

identity card verification - Approved

Selfie - Approved

6-month bank statement - Approved

Crypto wallet recording - Approved

Bank confirmation letter - submitted pending for approval

Phone bill - not approving as my number is prepaid bill not post paid and getting rejected

Phone bill (although my number is prepaid, I have clearly explained this multiple times)

All of the above, except the phone bill, have been marked as approved. I would like to reiterate that my phone number is a prepaid connection, and hence does not generate a traditional postpaid bill. I have still attached the available phone bill/proof for your reference.

The last communication I had with the team was on April 19th, where I was told that my documents are still in queue — the same status I’ve been hearing for quite some time now.

This repeated request for documents, despite approvals and valid explanations, seems to be causing undue delay. I kindly request you to review my case thoroughly and expedite the final steps of the verification process.

Please find all necessary proofs attached once again for your review.

Looking forward to a positive and timely resolution.

Hello rajkrish,

Would it be possible to forward the communication between you and the casino related to your account verification to [email protected] for further review?

Awaiting your response.

Regards,

Nick

Hi Team,

As requested I have shared the communication recording between me and the Rajabets customer service to regarding my account verification to [email protected] for further review.

Thank you rajkrish for all the information provided. I will now forward your complaint to my colleague Martina ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear rajkrish,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Rajabets Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player has not been yet verified?

Thank you in advance for providing the information.

Hi Casino Guru,

I would like to inform my account is verified and waiting for my withdrawal amount to be processed to my bank account.

Once the withdrawal amount is deposited to my account we can close this case.

Dear rajkrish,

Those are some good news! Thank you for the update!

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment.

Dear rajkrish,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

This issue is resolved, you can close the case.

Dear rajkrish,

I'm so glad to hear that your issue has been resolved. I'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Martina Bennett

Casino.Guru