Rabona Casino - Печалбите на играча са конфискувани.

I played at this casino and bet 1250 spins on the Rapid Voltage Burst game (without a bonus). I won free spins and made a profit. In the same game, the top part showed my balance: 739,100 and my winnings were 60,000. When I left the game, my wallet balance was only 7,300, which is what I had left before withdrawing that winnings. I have screenshots and a betting history, although it's not clear. I know there was a problem with the casino. I have the history and screenshots, and I still haven't received any answers, but I'm certain of my winnings since it was without a bonus.

Jugué en este casino cual aposte por giros 1250 en el juego ráfaga voltaje rápido ( sin bono ) cual gane giros gratis y me dio ganancias cual en el mismo juego la parte de arriba salía saldo: 739.100 y ganancia del juego saqué 60.000 mil y cuando salí del juego solo en billetera tenía saldo 7.300 solo lo que me quedaba antes de sacar esa ganancia tengo capturas y el historial que igual no es claro con la apuesta se que hubo falla con el casino tengo historial más capturas y aún no tengo respuestas pero yo estoy clara con mi ganancia ya que fue sin bono

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Daniiiicaoticcrawfish77,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What specific date and time did you play the Rapid Voltage Burst game?
• Did you experience any technical issues or errors while playing or after cashing out your winnings?
• Could you please confirm that the balance in your casino account is divided into real and bonus money balances?
• Do I understand correctly that the balance appeared as 'withdrawable'/ 'real money' after you completed the wagering requirements?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petra

Dear Daniiii,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru