Rabona Casino - Изтеглянето на печалбите е забавено.

Dear Casino Guru Team,

I am contacting you to file a formal complaint regarding an unresolved withdrawal issue with Rabona Casino.

Since 27/05/2026, I have been trying to withdraw my winnings from my Rabona Casino account. Despite repeated attempts, the withdrawal has still not been processed. I have attached a screenshot for reference.

I consider this delay completely unacceptable. A withdrawal should not remain unresolved for such a long time without any proper explanation or progress.

I have already contacted Rabona Casino support twice. Unfortunately, both interactions were extremely disappointing. I did not receive any concrete assistance, no clear explanation for the delay, and no realistic timeframe for when my withdrawal will finally be processed.

This situation is not customer-friendly and raises serious concerns regarding the handling of withdrawals.

In addition, I would like to ask under which license Rabona Casino is currently operating. I have personally searched their website for licensing and regulatory information but could not find any clear or transparent details regarding their license or supervising authority.

The lack of transparency, together with the unresolved withdrawal delay, is very concerning.

I am therefore asking Casino Guru to review this matter, clarify the casino’s licensing status, and assist in resolving my withdrawal as soon as possible. I would appreciate urgent attention, as I have already been waiting since 27/05/2026 without any meaningful support from the casino.

Thank you for your assistance.

Regards

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Dear betsize0,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Day 6

There has been no change. The payment status has been stuck at "In Progress" since 27/05/2025.

Unfortunately, customer support has been unable to provide any meaningful help or resolution.

Day 8!

Nothing has changed... This casino is still abusing its own terms and conditions against its customers.

After 12 days, the payment finally arrived today.

I immediately emailed them and requested the permanent closure of my account. I'm done with this website for good, never again in my life.

This issue is resolved.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear betsize0,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla