Rabona Casino - Играчът вярва, че изтеглянето се бави.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear HypocX,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

After canceling the withdrawals on Monday, I tried to make another €500 withdrawal. My account was closed! What should I do?

Dopo aver annullato i prelievi lunedì provo ad effettuarne un altro da €500, risultato? Conto chiuso!! Cosa devo fare?

Nobody answers emails anymore and I can no longer access my account for chat, the account is closed and the 500 are blocked!

Nessuno risponde piu alle email e non posso piu accedere al mio conto per la chat, il conto è chiuso e i 500 bloccati!

Nothing to be done, no one responds to my emails, I can no longer access the chat, my account is closed, and 500 euros are missing. What should I do? I no longer have access to anything, and no one can give me an answer.

Niente da fare, nessuno risponde alle email, non posso piu accedere alla chat, conto chiuso e 500 euro spariti, cosa devo fare? Non ho piu accesso a nulla e nessuno sa darmi una risposta

After canceling three withdrawals totaling €1,000 following advice from their chat because the timeframe had been exceeded (2 weeks), I made another withdrawal of €500 on Monday, October 27. On Wednesday, I went in to check the status of the withdrawal, and after asking in the chat about the urgency and the need to get the money as soon as possible, my account was closed. No one responded to my email, and I can no longer access the chat. Obviously, I have no further information about the withdrawal. Help!

Dopo aver annullato tre prelievi per un importo totale di €1000 sotto consiglio della loro chat in quanto le tempistiche erano state ampiamente superate (2 settimane), lunedì 27/10 effettuto un nuovo prelievo da €500. Mercoledì entro per vedere lo stato del prelievo e dopo aver chiesto nella chat sollecitando l'urgenza e la necessità di avere al più presto i soldi mi viene chiuso il conto. Per email non risponde nessuno e in chat non posso più accedere, del prelievo ovviamente non so piu nulla. Help!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear HypocX,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila

We’ve reopened this complaint at the request of HypocX.

Dear HypocX, could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here. I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Good evening,

As requested, I am sending you the screenshots of the Rabona casino.

After 10 days of waiting, they advised me to cancel and try the withdrawals again (it was €1,000 in total). On Monday the 27th, I tried again with €500. On Wednesday, October 29, I asked in chat about the situation since I urgently needed the money and, honestly, after two weeks, I was tired of waiting. They then closed my account WITHOUT ME ASKED, and I have not heard from them again, neither about my money nor the reasons for it. Now they are not responding to my emails, and I have no way to access the account.

Buonasera,

Come da richiesta le invio gli screenshot con il casinò rabona.

Dopo 10 giorni di attesa mi hanno consigliato di annullare e riprovare i prelievi (erano 1000€ in totale), lunedi 27 riprovo quindi con €500, mercoledi 29/10 chiedo in chat la situazione dato che mi servivano urgentemente quei soldi e sinceramente dopo 2 settimane ero stufo di aspettare. Mi hanno chiuso quindi il conto SENZA CHE IO LO CHIEDESSI e non ho piu avuto notizie ne dei miei soldi, ne delle motivazioni, ora non mi rispondono alle email e non ho modo di accedere alla ch

Dear HypocX, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you please confirm whether you currently have access to your account?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? .

Thank you once again for your patience and cooperation.

Best regards,

Attila G.

Dear HypocX,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru