Posido Casino - Акаунтът на играча е отворен отново без съгласието му.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Posido Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Have you unsubscribed from the casino's marketing communication?
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your reply.

My account is no longer accessible as it has now been closed.

I would like to add an important detail. On 5 June 2026 I requested the closure of my account for 2 years and explicitly informed the casino that I had gambling problems. My exact message was:

"I’m asking to close the account for 2 years. I have problems with gambling. Please don’t reopen before the time frame."

Despite this request, my account was later reopened before the end of the requested exclusion period. I was able to continue gambling and make deposits, with my last deposit being approximately on Sunday.

I also continued receiving promotional emails and bonus offers from the casino after requesting the closure of my account.

I am attaching the relevant evidence for your review.

Kind regards,

Cosmin ***

Thanks for your reply.

Has the casino decided on the refund of your lost funds since your last post?

Please let me know.

Hello Tomas,

Thank you for your message.

Yes, the casino has replied and rejected my refund request.

However, they did not address the main issue of my complaint. They did not explain why my account was reopened after I requested a 2-year closure due to gambling problems, nor did they explain why I was later able to access the account again.

Knowing of my gambling addiction, they reopened my account so I was able to access and play.

For this reason, I believe the key questions of my complaint remain unanswered.

Kind regards,

Cosmin

Hello Tomas ,

I’ve received an email from Posido casino that they are agree to refund my deposits .

I have the email whit the response from them.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Cosmy,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas