Playzilla Casino - Проверката на играча е блокирана.

I was told that no verification is necessary and my payout will be processed within 3 working days, so far every time I enter the live chat I'm just told that I should wait, and when I asked if I could verify myself, I was told it is not necessary

Mir wurde gesagt das keine Verifizierung nötig ist und meine Auszahlung innerhalb 3 Werktagen bearbeitet wird, bis dato immer wenn ich den Livechat betrete wird mich nur darauf hingewiesen das ich doch bitte warten soll, und auf Meine frage ob ich mich verifizieren kann, wurde mir gesagt es sei nicht nötig

Hello Daniel,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Playzilla Casino.

Please allow me to ask you a few more question before we would move forward.

Who exactly told you that there is no verification needed to withdraw your money? Do you have any evidence like as screenshot or chat transcript of that statement?

Please note that some casinos allow players to withdraw without verification but only up to a limited balance. I couldn't find any rule in their terms and conditions which would say that you can do it without verification so I believe it will be necessary to do.

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Hello Nick, unfortunately I didn't take any screenshots, the live support told me that no verification is usually necessary and that I should get my money after 3 working days, now I'm just being stalled in the live chat and they say that the finance department is very busy

Hallo Nick, leider habe ich keine Screenshots gemacht, der Livesupport hat mir gesagt das normalerweise keine verifizierung nötig ist und ich nach 3 werktagen mein Geld bekommen sollte, stand jetzt werde ich im livechat nur hingehalten und es wird gesagt das die finanzabteilung sehr beschäftigt wäre

Hello Daniel,

Based on our experience the first verification and withdrawal process may take up to 14 days. Be sure to provide the casino all the documents they request otherwise it will only prolong the time.

Hello Daniel,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.