PlayiO Casino - Акаунтът на играча е в процес на проверка.

Hello everybody iam from Greece iam playing in this miserable site years i have lost thousands my biggest withdrawal was 200-300 hundred before 10 days i had my biggest win 2000 euro i made a deposit of 500 and wait always they say 3 days but jts been 10 days now and i try to log in today and says my account is under review this is crazy in the emails they say they close my account but on live chat they say they close their operation anybody had the same experience to help me what to do ? Thanks in advance

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear Katarina,

Thank you very much for your response and willingness to help. I truly appreciate your support.

In reply to your questions:

– I was only playing slots, mostly from Pragmatic Play. 

– My account was fully verified before I lost access. 

– I did not have any active bonus at the time I accumulated my winnings. 

The situation is quite confusing, as I received different messages from Playio support. 

In some emails, they told me that my account was locked. 

In others, they said the entire casino was shutting down. 

Some messages promised that I would be paid, and others said I would receive an email with more details about the funds in my account — but I never received that. 

I would be grateful if you could help me resolve this. 

Thank you again for your time and effort.

Best regards, 

K******** S********

Hello again katarina Iam continuing to send them messages i dont know if it helps but i get two more photos. Thanks again for your time and effort

Dear all,

Thank you for bringing our attention to this issue.

We would like to assure the player that the case has been raised with our team and is already being handled with the highest priority.

Our team will initiate a withdrawal for the remaining balance on the account and we will confirm once it is fully processed. The player should expect to see the amount reflected in his bank account soon.

We are grateful for the patience and understanding. If any other concerns need to be addressed in the meantime, please let us know.

Best regards,

PlayIO Support team

Thank you for your response, PlayiO Casino.

Dear Player,

have you received your funds, please?

Is there and new development?

Looking forward to your reply,

Katarina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear GreeceGuru,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina