PiggyBet Casino - Тегленето на играча се забавя.

8 days have already passed since the withdrawal request was made

Kyc approved but nothing has happened since then

8 päivää jo kulunut kun kotiutuspyyntö tehty

Kyc hyväksytty mutta mitään ei ole tapahtunut sen jälker

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

Hello

I would like to emphasize that Kyc was confirmed a week ago and the withdrawal was initiated on March 24th.

Nothing has happened since then in the processing of the withdrawal.

I've told them I won't play at the casino anymore as the processing takes weeks.

There are no such problems elsewhere.

Ps Kyc was approved immediately after several days had passed and I asked why it hadn't been confirmed, a minute after the inquiry they were confirmed

Hei

Painotan vielä että Kyc on vahvistettu jo viikko sitten ja kotiutus laitettu vireille 24.3

Sen jälkeen kotiuksen käsittelyssä ei ole tapahtunur mitään

Olenki heille sanonut että en pelaa kasinolla enään kun käsittelyt kestävät viikkoja

Muualla ei tämänkaltaisia ongelmia ole

Ps Kyc hyväksyttiin samantien kun oli useampi päivä kulunut ja kysyin miksi ei oltu vahvistettu , minuutti kyselyn jälkeem ne vahvistettiin

Hello!

Thank you for your feedback.

We understand your frustration regarding the waiting time and the communication you received. However, we would like to inform you that your withdrawal request has already been fully processed on our side. The funds have been sent to your selected payment method and should already be received or reflected shortly, depending on the provider.

Please note that in some cases, withdrawals may require additional time due to standard internal procedures, including security checks, compliance verification, and coordination with payment providers. These steps are necessary to ensure that all transactions are completed safely and correctly.

We also regret if the responses from our support team seemed repetitive. During processing stages, updates can sometimes be limited until the transaction is finalized.

We appreciate your patience and thank you for your understanding.

-The PiggyBet Team

Dear Jesve

At this stage, it should just be a matter of time before the payment reaches you.

I will keep this complaint open until I receive your confirmation of a successful withdrawal.

Kindly let me know as soon as the payment has been received.

Hi,

We’re happy to inform you that your withdrawal has now been fully approved and processed.

We sincerely apologize for the delay and truly appreciate your patience.

-The PiggyBet Team

Dear Jesve,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru