Pandido Casino - Играчът твърди, че плащането към него е забавено.

I keep getting put off. They promise to treat my withdrawal with the highest priority. To this day, nothing has happened. Such problems right from the very first withdrawal... I deposited €20, won €135, which still hasn't been paid out.

I definitely won't be making any more deposits....

Werde andauernd nur vertröstet. Versprechen meine Auszahlung mit höchste Priorität zu behandeln. Bis heute ist nicht passiert. Solche Probleme gleich bei der allerersten Auszahlung...20€ eingezahlt, 135€ gewonnen, die seit dem nicht ausbezahlt werden.

einzahlen werde ich definitiv nicht mehr....

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Dear dariahu,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The casino keeps telling me that my withdrawal is being processed with the highest priority. And this has been going on for over a week. However, nothing is happening.

Mir wird ständig vom casino mitgeteilt, dass die auszahlung mit höchster priorität behandelt wird. Und das schon seit über 1 Woche. Passiert jedoch nichts.

Yesterday my payout was suddenly cancelled. I had to request it again. It's been processed ever since.

Gestern wurde meine Auszahlung plötzlich storniert. Ich musste sie erneut beantragen. Seit dem ist sie wieder in bearbeitung.

Dear dariahu,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear dariahu,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla