Oscarspin Casino - Акаунтът на играча е затворен.

Hi, I've been having problems withdrawing money from this casino since August 16th. They searched for a lot of documents and finally today I discovered that they closed my account without letting me withdraw money. I absolutely want my money back.

Salve è dal 16 Agosto che ho problemi per prelevare con questo casinò mi hanno cercato un mare di documenti e alla fine oggi scopro che mi hanno chiuso il conto senza farmi prelevare,voglio assolutamente indietro i mei soldi

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hi, I played on a roulette, I had problems with the verification because I deposited via crypto, they searched my documents probably for this, but I did not do any illegal activities, I just wanted to withdraw my money, without a bonus

salve ho giocato su una roulette,ho avuto problemi con la verifica perchè ho depositato tramite crypto,mi hanno cercato documenti probabilmente per questo,ma non ho fatto attività illecite,volevo soltanto prelevare i miei soldi,senza bonus

Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear 924Civilcod,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina