NV Casino - Тегленето на средства от играча се забавя поради непълен статус на акаунта.

It's been a week since 27/04 that I have made a withdrawal request and I have sent all the documents they request and they have been approved, my account is still INCOMPLETE. There was a withdrawal cancellation and they tell me that I made it when I did not and they talked to them about this issue

So at the same time I resubmitted the withdrawal request and of course everything is still pending.

Both the account and the withdrawal

From the live chat they tell me to wait for the account verification which takes from a few hours to a few days, they don't specify how many days that is.

And generally I hear the same thing over and over again and wait for an email that never comes.

Εδώ και μια εβδομάδα απο 27/04 που εχω κανει αιτηση ανάληψης και εχω στείλει όλα τα έγγραφα που ζητάνε και έχουν εγκριθεί, ο λογαριασμός μου ειναι ακόμα ΜΗ ΟΛΟΚΛΗΡΩΜΕΝΟΣ. Έγινε μια ακυρωση ανάληψης και μου λένε ότι την εχω κανει εγω ενώ δεν την έκανα κ συνομίλησαν μαζί τους για αυτό το θέμα

Την ίδια στιγμή λοιπόν ξαναέκανα την αίτηση ανάληψης και εννοείται πως όλα ακόμα είναι σε εκκρεμότητα

Και ο λογαριασμός και η ανάληψη

Απο το live chat μου λένε να περιμένω την επαλήθευση του λογαριασμού που διαρκεί απο μερικές ωρες μεχρι μερικές ημέρες δεν διευκρινιζουν πόσες μερες ειναι αυτές

Και γενικά ακούω τα ιδια και τα ιδια και να περιμένω ενα email που δεν έρχεται ποτέ

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with NV Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible? Can you log in?
• Have you made any previous successful payouts from the casino in the past?
• Which documents did the casino approve, and which were requested from you again?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino when trying to resolve the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear KaterinaSimo,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas