NV Casino - Изтеглянето на печалбите е забавено.

Hello, I played at the casino and won over €100!

When I then wanted to withdraw my funds, I was told I should upload documents.

I did this, but I still receive a message saying that I am missing some documents.

That's such an outrage, and that's why I'm going to take legal action!

So be careful and don't waste your money at this casino!

Hallo, ich habe auf dem Casino gespielt und habe über 100 € gewonnen!

Als ich dann auszahlen wollte, hieß es, ich sollte Dokumente hochladen.

Dies habe ich getan aber trotzdem wird mir geschrieben das ich einige Dokumente Fehlen.

Das ist so eine Frechheit und deswegen werde ich auch rechtlich vorgehen!

Also passt auf und verschwendet nicht euer Geld auf diesem Casino!!!!!!!.

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear RealGangsta7,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have uploaded all the documents for KYC verification and this has been confirmed!

But now they're saying I should also photograph the front and back of my credit card.

That doesn't work because I have a virtual credit card from PayPal. I even sent a picture of it, but they don't accept it, so I can't proceed! They're completely messing with me, even though they know perfectly well who I am because I submitted all the documents: passport, utility bill, ID card, bank card – everything!

And that's why I'm asking for your help so I can get my money. I'm owed €230 now!

Ich habe alle Dokumente für die KYC-Verifizierung hochgeladen und dies wurde Bestätigt!

Aber jetzt meinen die ich soll noch die Vorderseite und Rückseite meiner Kreditkarte fotografieren soll.

Das funktioniert aber nicht, weil ich eine virtuelle Kreditkarte von PayPal habe. Davon habe ich auch ein Bild geschickt aber die akzeptieren das nicht deswegen komme ich auch nicht weiter! Deswegen die verarschen mich von vorne bis hinten, obwohl die genau wissen, dass ich die Person bin, weil ich alle Dokumente, Reisepass, Stromrechnung Ausweis Bankkarte alles eingereicht habe!

Und deswegen bitte ich um eure Hilfe, damit ich mein Geld bekomme. Es sind mittlerweile 230 € was ich bekomme!.

Dear RealGangsta7

Please kindly provide the requested missing documents and the withdrawal will be approved in no time.

Regards

I have submitted everything as far as possible!!!! (see attachment)

Everything was confirmed and approved there.

You just want to keep the money and rip me off, that's unacceptable!

Despite this, you still refuse to pay me, which is fraud on my part!

I now want €220 paid out to my bank account.

Habe alles eingereicht Wie es möglich ist!!!!(siehe Anhang)

Da wurde auch alles bestätigt und genehmigt.

Ihr wollt das Geld einfach einbehalten und mich verarschen damit, sowas geht nicht!

Trotzdessen wollt ihr mir es nicht auszahlen, dass es für mich Betrug!!!!!!

Mittlerweile sind es 220€ die ichauf meinen Bankkonto ausgezahlt haben will.

@CasinoGuru this casino has been claiming the same thing over and over again for about a week now with their disgusting AI live chat.

It makes you feel stupid when you can't get anywhere because they're messing with you like that.

My emails are never answered anyway!

I've already submitted everything: my bank card front and back, my ID card front and back, a utility bill, a bank statement, and a screenshot of my PayPal card (debit/credit card)!

They still refuse to pay out, even though they themselves have already approved it, as we can see in the pictures!

I am begging you, Casino Guru, please help me so that I can get my money back.

@CasinoGuru dieses Casino behauptet seit ca. 1 Woche IMMER und IMMER das selbe mit ihren ekligen Ki Live Chat.

Da wird man langsam Dumm wenn man nicht weiter kommt weil die einen sowas verarschen.

Auf meine E-Mails wird sowieso überhaupt nicht reagiert!

Ich habe alles schon eingereicht, das war meine Bankkarte Vorderseite und Rückseite, Personalausweis Vorderseite und Rückseite, Stromrechnung, Kontoauszug von meiner Bank und Screenshot von meiner Paypal Card (Debitkarte/Kreditkarte)!

Die wollen trotzdessen immer noch nicht auszahlen. Obwohl die selber sogar schon genehmigt haben wir auf den Bildern schon zu sehen!

Ich bitte Sie, Casino Guru bitte um Hilfe und somit ich mein Geld bekomme..

It's now even €370!!

I need help from @CasinoGuru!!!

Es sind jetzt Sogar 370€!!

Ich bitte um Hilfe @CasinoGuru!!!

Hello,

Please kindly refer to the latest request from the support:

Regards

Always the same crap!!!

There is no other option than what I have already sent you, you dishonorable wretches!!!!!!!

How many more times do I have to say it? You just want to SCAM and CHEAT me!

Immer selber selbe scheiß!!!

Es gibt keine andere Möglichkeit als ich euch schon geschickt habe ihre EHRENLOSEN!!!!!!!.

Wie viel mal noch ey ihr wollt mich nur VERARSCHEN und BETRÜGEN!.

It's now even €400 that still hasn't been paid out!!!!!

The best part is, you can even be called Jesus Christ when making a deposit!! They wouldn't give a damn! 💯💯🤦🏻

But woe betide you if you want to withdraw any money!!!!!!!!!!!!!!!!

Es sind jetzt sogar 400€ was immernoch nicht Ausgezahlt wird!!!!!

Das Beste ist ja bei der Einzahlung kannst du auch Jesus Christos heißen!! Wäre denen SCHEISS egal💯💯🤦🏻!

Aber wehe man will was Auszahlen!!!!!!!!!!!!!!!!

So guys, ALL the money is gone because they set it up so that I lost everything!!!!

Also Leute das GANZE GELD ist weg weil die das so EINGESTELLT haben das ich alles verloren habe!!!!

Dear RealGangsta7

Can you control your gaming activity? Do you have a gambling problem?

Did someone push you to continue playing?

Regards

Dear RealGangsta7,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good evening Jean,

No, nothing was paid out!!

Out of frustration, I kept playing and all my money went down to €0!

I suspect that they set it up that way.

Above your message you can see the accusations about whether I was pressured and whether I have a game/problem!

To write something so brazen is below all standards!!

They didn't pay me the almost €500 even though I submitted all the documents, and then I get such a disgraceful response!!

Guten Abend Jean,

nein es wurde nichts Ausgezahlt!!

Ich habe dann aus Frust weiter gespielt und das ganze Geld ist bis 0€ runtergegangen!

Habe den Verdacht das dass von denen so eingestellt wurde.

Über deiner Nachricht siehst du ja die Vorwürfe ob ich Gedrängt worden bin und ob ich ein Spiel/ Problem habe!

Sowas dreistes noch zu schrieben ist unter aller Nivea!!

Die haben mir die fast 500€ nicht Ausgezahlt obwohl ich alle Dokumente eingereicht habe und dann kommt so eine Ehrenlose Antwort!!

Dear RealGangsta7,

Thank you for your update. I am sorry to hear that this situation caused you so much frustration.

Unfortunately, since you decided to continue playing with the disputed balance and the funds have now been lost through gameplay, there is no longer an outstanding balance that we can ask the casino to pay. While we understand that the prolonged verification process contributed to your frustration, the decision to continue playing with the funds ultimately remains with the player.

We understand your dissatisfaction with the casino's communication and the repeated requests concerning your payment method. Nevertheless, payment-method verification is a standard part of KYC procedures, and casinos may require verification of the payment method used before approving a withdrawal.

As the disputed funds have already been played and lost, regrettably, we are unable to proceed further with the complaint or request reimbursement from the casino. We will therefore close this complaint.

We are sorry that we could not provide a more favorable resolution and thank you for your understanding.

Best regards,

Jean

Casino Guru