Nomini Casino - Печалбите на играча са забавени.

Hello, I have a pending withdrawal of 750 euros from Nomini since 02-10-2025. I have sent the documents they requested and have been waiting until now, when I feel it is a mockery and a lack of respect that they continue to refuse the withdrawal.

I have transcribed chats. I've cancelled both withdrawals to withdraw via Playid and they won't let me either.

Hola, tengo pendiente 750 euros de retiro de Nomini desde el 02-10-2025. He enviado los documentos que me han solicitado y me he mantenido a la espera hasta que siento que es una burla y una falta de respeto que sigan sin aceptar el retiro.

Tengo chats transcritos. He cancelado los dos retiros para retirar por Playid y TAMPOCO me dejan.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Currupipi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Which withdrawal method did you select originally (e.g., bank transfer, card, e-wallet)? You mentioned cancelling withdrawals to try via PlayID — was PlayID the method you originally selected or the alternative?
• When you cancelled the withdrawals and tried to use PlayID, did you receive a confirmation or any error messages?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Have you made any successful withdrawals before? No

Could you confirm that you've passed the KYC verification? I've submitted the documents and everything is verified except for the selfie, which has been uploaded for a month and 15 days and is still under review with no response. The chat seems to be full of bots; if you'd like, I can send you the transcribed conversation.

Have you accumulated your earnings with or without an active bonus? Without a bonus

What withdrawal method did you originally select (e.g., bank transfer, card, e-wallet)? Crypto

You mentioned canceling withdrawals to try using PlayID. Was PlayID your original method or an alternative? Cryptocurrencies then PlayID, but it's not working for me.

When you canceled the withdrawals and tried to use PlayID, did you receive a confirmation or an error message? It wasn't just a "withdrawals blocked" message.

¿Has realizado algún retiro exitoso anteriormente? No

¿Podrías confirmar que has pasado la verificación KYC? Si he enviado los documentos y está todo verificado menos la foto selfie que lleva subida 1 mes y 15 días y sigue bajo revisión sin respuesta alguna, por el chat parecen bots si quieren les paso la conversación transcrita

¿Has acumulado tus ganancias con o sin bono activo? Sin bono

¿Qué método de retiro seleccionaste originalmente (por ejemplo, transferencia bancaria, tarjeta, monedero electrónico)? Cripto

Mencionaste cancelar los retiros para intentarlo con PlayID. ¿PlayID fue el método que seleccionaste originalmente o la alternativa? CriptoMonedas luego PlayID pero no me lo permite

Cuando canceló los retiros e intentó usar PlayID, ¿recibió una confirmación o algún mensaje de error? No simplemente sale un mensaje de retiros bloqueados

Thank you for your reply and for providing the previous details,Currupipi.

• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
• Could you please forward us any confirmation or email indicating that you have successfully completed the KYC process?
• Additionally, please provide any furhter communication you had with the casino. This can include screenshots, emails, or chat records. You can send me all the documents to:[email protected] or post your screenshots to the thread.

Thank you again for your cooperation.

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Here's how my account appears:

Aquí muestro como aparece mi cuenta:

Here's how my account appears:

Aquí muestro como aparece mi cuenta:

Thank you for your reply and for providing the previous details, Currupipi.

Could you please let us know if you are able to share the transcribed chats with us? You can send me all the documents to: [email protected] or post your screenshots to the thread.

Thank you again for your cooperation.

Hello, I've already sent you the email with the screenshots I attached to this complaint. I await your response. Thank you.

Hola, ya te he enviado el email con las capturas que he adjuntado en esta reclamación. Espero respuesta. Gracias

Dear Currupipi

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver,Štefan ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear Currupipi,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Nomini Casino to join this conversation and assist in addressing the complaint.

Dear Nomini Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Dear All,

Thank you for reaching out to us.

We are writing to let you know that our team is currently reviewing the information provided. Please be assured that we are processing this as quickly as possible.

We will notify you as soon as there is a further update or if any additional steps are required.

Thank you for your cooperation.

Best regards,

Nomini Team

Do you think it's normal that I've been waiting three months for a withdrawal? This is unacceptable. Please get to work already.

Os parece normal que lleve esperando 3 meses por un retiro? Esto no es serio. Por favor pónganse a trabajar de una vez.

Dear Nomini Casino,

Thank you for your prompt response and your ongoing cooperation.

Could you please provide us with an update on the situation at your earliest convenience? We greatly appreciate your assistance.

We look forward to hearing from you soon.

Dear All ,

Thank you for your patience.

We noticed you might be using a VPN while accessing your account. This can sometimes cause withdrawals to fail or be cancelled.

To resolve this, please try logging in without a VPN and then resubmit your withdrawal request.

Please let us know if this helps or if you need any further assistance!

Best regards,

Nomini Team.

I'm still unable to make withdrawals. I accessed the casino without a VPN. Please restore withdrawals.

I've attached proof.

Sigo sin poder realizar retiros. He entrado al casino sin VPN. Por favor, restablecer los retiros.

adjunto pruebas.

Dear Nomini Casino,

Thank you for your response and for looking into the matter.

The player has confirmed that they accessed their account without using a VPN and attempted to submit the withdrawal again. However, they are still unable to proceed with the withdrawal. The player has also provided proof confirming that no VPN was in use.

In light of this, it appears that the VPN is not the cause of the issue. We would therefore kindly ask you to assist the player further and restore or enable the withdrawal functionality so the funds can be withdrawn successfully.

We look forward to your response and appreciate your continued cooperation.

Dear All,

Thank you for your patience.

We would like to inform you that your case is still being reviewed by the relevant department.

Please rest assured that we will notify you promptly once there is an update.

Kind regards,

Nomini Casino Team

This is ridiculous. It's taking three months to withdraw my money. Nothing but obstacles. Casino Guru moderators, please, I need help.

Esto parece una broma. 3 meses para retirar mi dinero. Solo impedimentos. Por favor, moderadores de casino gurú, necesito ayuda.

Dear Nomini Casino,

We hope this message finds you well.

Could you kindly provide us with an update regarding the current situation?

We look forward to your response.

Dear All,

Thank you for your patience while we reviewed your account details.

We are writing to confirm that we have successfully verified your account. Following this verification, your withdrawals should start completing in the nearest time.

Please note that once the funds are processed on our end, the time it takes to reach your account will depend on your specific payment provider’s processing times.

We appreciate your cooperation throughout this process. If you have any further questions, please feel free to reach out.

Best regards,

Nomini Casino

Dear Nomini Casino,

Thank you for your response and continued cooperation.

Dear Currupipi,

Could you please confirm once the payment has been received in your account?

We look forward to your response.

Dear Currupipi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Stefan
Casino.Guru