Nitrobet Casino - Заявката за теглене на играча е забавена.

Good Evening Askgamblers,

After making 3 deposits and finally managing to get a good enough balance to withdraw, i decided to make a withdrawal request of 500$.

The casino requested me to do the KYC procedure, which I immediately did.

3 days after making the withdrawal request, I'm still getting ignored, ignored via email, ignored via live chat. It seems that the casino is completely dead.

I would appreciate your help on this matter.

Total balance to withdraw: 1600 EUR.

Best regards.

Dear ezrekuprofit,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hello,

A whole week has passed and i didn't receive a reply from their support either on live chat, email, whatsapp.

I'm being completly ignored.

Thanks for your reply.

Did the casino approve your withdrawal? Did it reach your bank account yet?

Please let me know.

Hello,

No, my withdrawal is still pending, 0 communication from them. I'm being ignored on all channels.

It's a crypto withdrawal btw.

Best Regards!

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Attila ([email protected]),

who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello ezrekuprofit,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Nitrobet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear ezrekuprofit,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila