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Untrustworthy! DOES NOT PAY!

ALWAYS SOMETHING DIFFERENT .... YOU HAVE TO UPLOAD, .... CANCEL THE PAYOUT ....

REINSTE RIP-OFF .....

Unseriös! ZAHLT NICHT AUS !

IMMER WIEDER WAS ANDERES ....MUSS MAN HOCHLADEN, ....STORNIERT DIE AUSZAHLUNG....

REINSTE ABZOCKE .....

Dear Zoi,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

My account is verified !!!

My wife (partner) & I are a lesbian couple, we live together, so we have the same street and both use our WiFi at home.

We both only have 1 account at the casino.

.

I pay there with my.account

And my wife with her data too!

My wife won € 800 and wants to withdraw the money ...

But that doesn't work because she supposedly has a duplicate account and it has now been proven that we are 2 people. Because we both have uploaded our documents. I have to constantly upload something, supposedly so that my wife gets her money. There is always something missing here and there .I have. uploaded a whole list. What do I have to do with your payout. It's enough! Finally pay out the money and don't hold it up. You rip people off with their mesh, people pay in to win and you rip people off and don't pay out their winnings !!! UNTRUSTWORTHY! - DON'T PAY - REINST RIP-OFF -

Mein Konto ist verifiziert!!!

Meine Frau( Partnerin) & Ich Sind Ein lesbisches Pärchen, Wir wohnen zusammen , somit haben.wir dieselbe Straße und benutzen beide unser WLAN Zuhause.

Wir haben beide nur 1 Account indem.Casino .

.

Ich zahle dort dort ein mit meinem.Account

Und.meine.frau ebenfalls mit ihren Daten !

Meine Frau hat 800€ gewonnen und möchte das Geld Auszahlen ...

Nur Funktioniert das nicht weil sie ein angeblich duplicate account hat wobei man jetzt auch bewiesen hat das wir 2 Personen sind.weil Wir Wir beide unsere Dokumente hochgeladen haben .Ich muss ständig etwas hochladen angeblich damit meine Frau ihr Geld bekommt .Ständig fehlt etwas hier und da .Ich habe.eine ganze Liste hochgeladen. Was Habe ich mit ihrer Auszahlung zutun.Es reicht langsam ! Zahlt.ihr endlich das Geld aus und.haltet Sie nicht hin . Sie zocken mir ihrer.Masche die Menschen ab, Menschen.zahlen ein um.zu gewinnen und Sie zocken Menschen ab und zahlen.ihre Gewinne.nucht aus!!! UNSERIÖS! - ZAHLT NICHT - REINSTE ABZOCKE -

Thank you very much, Zoi, for your reply. I have checked the general terms and conditions, and this is what I found https://nationalcasino.com/rules/terms-and-conditions:

"The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:

• creating more than one account in order to get an advantage from casino promotions"

Could you please advise if you have redeemed any promotional offers when depositing funds into your account? Looking forward to hearing from you.

Dear Zoi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.