MyStake Casino - Депозитът на играча е забавен.

On Friday, August 15, 2025, I deposited €600 with my debit card at mystake casino. It's been five days now, and my €600 hasn't appeared in my casino account, but it has been deducted from my bank account. I contacted mystake customer service by email and sent all the required documentation. Five days have passed, and I haven't received a response. I'm very worried about my €600. It's been five days since my deposit, and they still haven't appeared, and they haven't given me any solution.

El viernes día 15/08/2025 deposité 600 euros con mi tarjeta de débito en casino mystake. Han pasado ya 5 días y mis 600 euros no aparecen en mi cuenta de casino, pero si que me los han descontado de mi cuenta bancaria. He hablado con atención al cliente de mystake por correo electrónico, he mandado toda la documentación requerida y han pasado ya 5 días y no obtengo ninguna respuesta. Estoy muy preocupado por mis 600 euros, han pasado ya 5 días desde mi depósito y siguen sin aparecer y no me dan ninguna solución.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Katarina

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear LRJ72,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina