MyEmpire Casino - Играчът иска изтриване на акаунта.

I have asked the casino several times to delete my account

I don't want to play anymore. I also got banned through Oasis and even in Switzerland, but that doesn't seem to apply to My Empire.

Please help me delete my account

thank you and best regards

jovan *****

Ich habe das Casino mehrfach darum gebeten mein Konto zu löschen

ich möchte nicht mehr spielen ich habe mich auch über oasis sperren lassen und sogar in der Schweiz aber das scheint für my Empire nicht zu gelten

bitte helfen sie mir das die mein Konto löschen

danke und beste Grüsse

jovan *****

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyEmpire Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you requested a self-exclusion in the casino? Since when have you been asking the casino to delete your account?
• Is the reason why you wish to delete your account related to any gambling problems you are experiencing?
• Was your account in the casino verified?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Hello

I asked them several times, each time they tried to persuade me to stay with bonuses or didn't answer me for days, which led to me depositing even more money

I just want them to delete my account irrevocably

thank you and best regards

jovan ****

Hallo

ich habe die mehrfach darum gebeten jedes Mal wollten die mich mit bonuse überreden zu bleiben oder mir tagelang nicht geantwortet zu as dazu führte das ich noch mehr Geld einbezahlt habe

ich möchte nur das die mein Konto löschen unwiderruflich

danke und beste Grüsse

jovan ****

Thanks for the explanation.

If you believe you are not in control of your gambling, I would recommend that you request a self-exclusion due to gambling problems from the casino.

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings MyEmpire Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to [email protected] (include me in the copy at [email protected]) and keep me informed about any further developments.

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

Dear Jovan1804,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru