Mr Bet Casino - Заявката за теглене на играча е забавена.

On July 16th, I submitted a request for a withdrawal of funds. After three days of waiting, I wrote to them and received a reply that I should wait because they have a lot of requests for withdrawals. I write to them every day and I keep getting the same answers. I have been waiting for two weeks for the funds to be withdrawn. Nobody is doing anything about it, even though I write to them three times a day.

16 lipca złożyłam wniosek o wypłatę środków po trzech dniach oczekiwania napisałam do nich dostałam odpowiedz ze mam czekac bo maja duzo zgłoszeń o wypłatę i tak codziennie do nich pisze i ciągle dostaje te same odpowiedzi czekam juz dwa tygodnie na wypłatę środków nikt z tym nic nie robi pomino że piszę juz do nich nawet po trzy razy w ciągu doby

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Cronis78,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal.

To help me better understand your case, could you please answer the following questions?

• Have you made any successful withdrawals from this casino before?
• Could you please confirm whether your account has been fully verified (KYC)?
• Did you accumulate your winnings with or without an active bonus?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Yes, we have already managed to withdraw the funds

Tak udało sie juz wyplaciac środki

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Cronis78,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla