Mr Bet Casino - Играчът вярва, че изтеглянето се бави.

Hello

I am submitting a complaint regarding a delayed withdrawal of 2,760 RON on Mr.Bet Casino.

I requested the withdrawal on 18 August 2026, and as of today, 31 August 2026, the withdrawal has still not been processed.

My account is fully verified, and I have not received any clear or reasonable explanation for this delay. I have contacted the casino regarding the withdrawal, but the issue has still not been resolved.

I believe that a withdrawal should not take this long, especially when my account has already been verified.

I would appreciate Casino Guru’s assistance in contacting the casino and helping me obtain my money as soon as possible.

Withdrawal amount: 2,760 RON

Withdrawal requested: 18 August 2026

Current status: Pending

Account: Fully verified

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Lacrypop,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Have you accumulated your winnings with or without an active bonus?
• Could you please post screenshots of all relevant correspondence between you and the casino?

Thank you very much in advance for your reply.

Dear Lacrypop,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello

My account is fully verified and I successfully made a withdrawal în the past without any issues.Recently, a 50 RON bonus Washington added to my account,but I have not activate or user it,as I only wish to withdraw my cash balante.

Could you please help me with this problem.The support centre keep sending me exact same respinse that they are very busy and that processingthe money takes time.

Thank you

[redacted]

Thank you very much for your reply, Lacrypop.

Could you please update us on the current status of your withdrawal request? Please provide a screenshot of your withdrawal history.

Please share screenshots of all relevant correspondence between you and the casino regarding withdrawal delays.

I appreciate your assistance.