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Mostbet has rejected all my withdrawal requests. I don't know why. I urgently need my money in my bank account, and they don't give any response. I've already tried requesting withdrawals with smaller amounts, but nothing. All withdrawals have been declined. Why is the direct banking method available if they don't make the withdrawal? I don't understand.

mostbet me han rechazado todas las solicitudes de retiro, no se por qué, necesito urgentemente mi dinero en mi cuenta bancaria y no dan ninguna respuesta, ya intenté solicitar retiros con menor cantidad y nada todos los retiros declinado, para que están disponible el método de direct banking si no realizan el retiro ? no entiendo

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you made any successful withdrawals from this casino before?

Could you please specify if you passed the full KYC verification?

Have you accumulated your winnings with or without a bonus?

Have you tried selecting a different payment method for your withdrawal?

Have you contacted customer support to ask for help with processing your withdrawal requests?

I hope we will be able to help you resolve this matter as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

If I have successfully made a withdrawal by bank transfer on July 20 for the amount of 1382.

if you pass the KYC verification

I have accumulated my earnings without a bonus

They have cryptocurrencies as another payment method, but they charge a very high commission, which is detrimental to me withdrawing through that method.

I've contacted customer service, and they tell me there may be issues with the payment system. I should try withdrawing smaller amounts, but the result is still being rejected. I've reported the issue, but they haven't given me any concrete answers as to why my withdrawals are being rejected.

si he realizado un retiro con exito mediante transferencia bancaria el día 20 de julio por el monto de 1382.

si pase la verificación kyc

he acumulado mis gananciass sin bono

tienen como otro método de pago criptomonedas pero cobran una comisión muy elevada lo cual es perjudicial para mí retirar por ese medio.

si me he puesto en contacto con el servicio al cliente y me dice que puede haber inconvenientes con el sistema de pago, que intente retirar montos menores pero el resultado es el mismo rechazado. has reportado el inconveniente pero no me dan ninguna respuesta concreta de por qué rechazan mis retiros.

Please forward me all the communication between you and the casino customer support regarding the problem with your withdrawal at [email protected]. Alternatively, you may post screenshots here. Thank you for your cooperation.

Thank you for the screenshots. I will also need a screenshot of the payment methods available in your account for deposits and withdrawals, and also a screenshot showing failed withdrawals.

I request that you intervene immediately so that this betting house pays my funds. I don't know what to do anymore. I just want to withdraw my money and never play with this betting house again, which is not at all trustworthy.

solicito que intervengan de inmediato para que esta casa de apuestas pague mis fondos ya no se que hacer, solo quiero retirar mi dinero y nunca mas jugar es esta casa de apuestas que no es nada confiable.

Thank you very much, daniachanta, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

It was two weeks ago that I filed the complaint and nothing has progressed. Are they going to help or not? They should respond more quickly.

que fue hace dos semana que presente la queja y no avanza nada, van a ayudar o no ? deberían responder más rápido

Hello!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Dear MostBet Casino, in case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: [email protected]. It will not be shared with anyone, including the player. Thank you!

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

1. I have a successful withdrawal via direct banking on July 20 for the amount of 1382.

2. Visa and cryptocurrencies appear as deposit methods, and Direct Banking and cryptocurrencies appear as withdrawal methods.

3. My last deposit was on September 2nd using a Visa debit card, so I think it's best to withdraw via direct banking, which is the method most similar to a Visa debit card.

4. In the customer service chat, they told me that the bank is declining my withdrawal requests, which I tried with different information. I've tried withdrawing to two accounts at different banks, and they're also declining them.

5. Who declines withdrawals? Why was my first direct banking withdrawal request successful, but then they no longer want to pay me my money through that method? I don't understand, and this is happening after I've passed account verification. I just want to withdraw all of my money and never play at this unreliable betting site again. It's a scam. They don't pay.

1. tengo un retiro exitoso por direct banking el día 20 de julio por el monto de 1382.

2. como método de depósito aparece visa y criptomonedas, como método de retiro direct banking y criptomonedas.

3. mi último depósito fue el 2 de setiembre mediante tarjeta visa débito, por lo que creo que corresponde retirar por direct banking que es el método que tiene más similitud con tarjeta visa débito.

4. en el chat de servicio al cliente me dijeron que el banco es el que declina mis solicitudes de retiro que intenté con otros datos. he intentado retirar en dos cuentas de diferente banco y de igual forma los declinan.

5. quien declina los retiros ? por qué mi primera solicitud de retiro por direct banking fue con exito y después ya no me quieren pagar mi dinero por ese método?, no entiendo y esto sucede luego de pasar la verificación de cuenta. solo quiero retirar el total de mi dinero y nunca mas jugar es esta casa de apuestas que no es nada confiable, es una estafa, no pagan.

The only solution is to withdraw via cryptocurrency. Of the 3,402 soles I have in funds, 511 soles will be charged, meaning I'll only receive 2,891 soles. It's not fair. If the other direct banking method doesn't charge a fee, why doesn't it work? Why don't they pay me my money through that method? They're practically forcing me to withdraw via a method I don't want and that doesn't suit me, but it's the only way to get my money out of this bookmaker. I truly regret having deposited my money on this site. How annoying.

la única solución es retirar por criptomonedas, de los 3402 soles que tengo de fondos se van a cobrar 511 soles, es decir solo me va a llegar 2891 soles, no es justo. si el otro método direct banking no cobra comisión por qué no funciona?, por qué no me pagan mi dinero por ahi ? prácticamente me están obligando a retirar por un método que no quiero y que no me conviene, pero es la única forma de sacar mi dinero de esta casa de apuestas. me arrepiento mucho de haber ingresado mi dinero en este sitio, que cólera.

This bookmaker isn't serious at all. It's been 5 days and they haven't responded a damn thing. I need to withdraw my money from this damn bookmaker and they're not giving me any solution.

está casa de apuestas no es nada seria ya pasaron 5 días y no responden un carajo, necesito retirar mi dinero de esta maldita casa de apuestas y no me dan ninguna solución 😡

Hello, Dear daniachanta and Casino Guru!

We're sorry you had a negative impression. 

We always strive to improve the experience of our users and deal with any situation.

We have made a thorough check and received a response from the finance department stating that the payments were rejected for technical reasons.

We understand that you are upset. We are doing everything we can to help you as soon as possible. We will get back to you as soon as we receive new information about the restoration. Thank you for your patience!

Have a nice day!

Sincerely, Mostbet.

Since August 18th, they've been declining my withdrawal requests, and it's already September 15th, and they haven't restored the payment system. When are they going to do it? I want to withdraw money, so I request that you fix it, restore it, and get the payment system working so I can withdraw my damn money once and for all and never hear from this betting house again. 😡

Desde el 18 de agosto están que declinan mis solicitudes de retiro y ya es 15 de setiembre y no restauran el sistema de pago ? cuando lo van a hacer ? quiero retirar dinero, así que solicito solucionen, restauren y que funcione el sistema de pago para retirar mi maldito dinero de una vez por todas y nunca más saber de esta casa de apuestas 😡

When will they restore the payment method to withdraw my balance from this damn page?

cuando van restaurar el método de pago para retirar mi saldo de esta maldita pagina ??????

Dear Mostbet Casino, has there been any progress?

They removed the direct banking payment method, what a bunch of bastards

quitaron el método de pago por direct banking, que desgraciados

What happened, are they going to reinstate the transfer withdrawal method or what??? When the hell are they going to reinstate the withdrawal method? It's been several days and they haven't solved anything. Are they making fun of me or making me look stupid? I'm fed up with this situation. I just want to withdraw my damn money from this fraudulent and scamming company and never enter their website again, not even by mistake.

que fue van a restablecer el método de retiro por transferencia o que ??? cuando carajos van a restablecer el método de retiro, ya pasaron varios dias y no solucionan nada, me estan tomando el pelo o la cara de tonta ?? estoy harta de esta situación solo quiero retirar mi maldito dinero de esta empresa fraudulenta y estafadora y nunca más ni por equivocacion entrar a su web.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear daniachanta,

We see that you have successfully withdrawn your funds.

Please confirm that the complaint has been resolved.

Best regards, Mostbet

I have withdrawn by cryptocurrency and they charged a commission of 509 soles, damn who is going to return that amount to me???

he retirar por criptomonedas y se cobraron una comisión de 509 soles, malditos quien me va a devolver ese monto ???

Dear MostBet Casino, this is a really high amount for the withdrawal fee, can you please clarify if it is the payment provider fee, or, if the withdrawal was directly to the player's wallet, if it is the casino's fee?

We apologize that your experience withdrawing funds in cryptocurrency raised questions and negative emotions.

Please note that the total commission includes the fixed blockchain network fee and our platform's fee for processing the transaction. According to Rule 6.23, customers are responsible for the costs of payment system commissions (including crypto networks).

A warning appears when creating a withdrawal request.

Sincerely, Mostbet

Until now they have not reestablished the transfer method, they are lying scammers, I hope they go bankrupt

hasta ahora no restablecen el método de transferencia, son unos mentirosos estafadores, ojalá y quiebren

daniachanta, unfortunately, we do not deal with such issues as fees for transactions. Crypto fees indeed sometimes can be this high, I am sorry.

Nonetheless, since you have received your funds, I must mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Pavel Kaczynski

Casino.Guru