MostBet Casino - Депозитът на играча е забавен.

On July 1, 2026, at 22:24, I made a deposit of 1000 PLN via the BLIK payment method directly requested through the Mostbet cashier. The system provided details for recipient Ksenia Karpińska (+48 663 735 891).

The payment was successfully completed from my bank (Confirmation / Receipt No. 1118670644). However, the funds were never credited to my casino account.

For 25 days, the support team has been delaying the resolution, using canned responses like "the issue is under review by management." In the chat, support admitted that their P2P gateway assigned the same details repeatedly. Furthermore, today support refused to provide a ticket ID or direct contacts for the financial/security department, proving that no official investigation is being conducted internally.

I have attached the official bank PDF receipt and screenshots of the chat where support admits the system flaw and refuses to resolve the issue. I request Casino Guru’s assistance in getting my 1000 PLN credited or refunded

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

Hello 258796564,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your response. Could you kindly share your bank statement, highlighting the deposit? The statement should cover the period from the day of the deposit until now, providing evidence that the funds left your account without being refunded. You can send it to me via email at [email protected]. Thank you.

Hello Attila,

Thank you for your reply.

I have sent the full bank statement covering the period from July 1, 2026, to August 10, 2026, directly to your email address ([email protected]).

The statement clearly shows the 1000 PLN transaction on July 1 and confirms that no refund or credit from this transaction has been received to my account during this entire period.

Best regards!

Thank you for your response. I have received your email, but unfortunately, there were no attachments, and I have not yet received the bank statement.

Could you please confirm whether you sent it from the same email address?

Thank you in advance for your reply.

I sent one more time, pls check the mail, thx!

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello 258796564,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite MostBet Casino to join the conversation.

Dear MostBet Casino,

Could you please provide clarification as to why the player's deposit was not credited to their casino account despite the funds seemingly having been successfully deducted from the player's bank account?

We would appreciate it if you could double-check this transaction with your payment provider and confirm its current status. If available, please also share any relevant findings or evidence that may help clarify what happened to the payment.

Thank you in advance for your cooperation.

Should there be any other factors affecting the situation that cannot be disclosed publicly, please feel free to share them with me directly at [email protected]

Hello, Dear 258796564 and Casino Guru!

We have thoroughly verified all the information. The following situation occurred: the customer made two transfers using the same account details.

As part of transaction 1118595170, the customer was first provided with account details ending in 7351, and subsequently made a repeat transfer using those same details, which was not permitted.

For transaction 1118670644, different account details ending in 5891 were issued.

If the customer had transferred funds using the new account details issued as part of request 1118670644, the deposit would have been successfully credited.

Given the specifics of this method, repeat transfers to the old payment details without creating a request are not accepted by the provider (unless those same payment details were issued again). Regarding the second request, the provider stated that those were not their payment details.

The only way to get the money back is for the player to contact the recipient to request a refund of the funds that were sent without creating a request.

Best regards, Mostbet.

Hello Michal and MostBet representative,

I strongly disagree with the casino's response. Their statement completely misrepresents how the BLIK payment system works and shifts the responsibility for their own payment gateway's technical failure onto the player.

Here are the exact technical facts of the case:

1. NEW REQUEST AND NEW DETAILS FOR THE SECOND DEPOSIT:

I did not make an unauthorized "repeat transfer" to old payment details. For the second deposit of 1000 PLN, I generated a BRAND NEW deposit request in the MostBet cashier interface (Transaction ID: 1118670644). For this second request, new payment details ending in 5891 were generated on the screen, and I transferred the funds strictly according to this new request.

2. BLIK MECHANICS EXCLUDE PLAYER ERROR:

When paying via BLIK, a user does not manually copy or paste account details or send money blindly. The process requires generating a temporary 6-digit BLIK code in the banking app and entering it into the prompt displayed by MostBet’s gateway for that specific order. I authorized the payment strictly for request 1118670644.

3. PAYMENT PROVIDER GLITCH:

The casino claims that "the provider stated those were not their payment details." If MostBet’s payment gateway presented P2P details during session 1118670644 that their provider now disowns, this is a clear technical failure of MostBet’s payment infrastructure. Furthermore, MostBet’s Telegram support previously acknowledged to me that their P2P gateway experienced a technical failure, issuing duplicate recipient details to multiple users simultaneously.

4. PROOF OF NON-REFUND:

I have already provided an official bank statement covering the period from July 1, 2026, to August 10, 2026. It proves beyond doubt that 1000 PLN successfully left my bank account under transaction 1118670644 and was NEVER returned or refunded to me.

As a player, I fulfilled all requirements: I created a new deposit request, received new details ending in 5891, sent them money for their blik transfer. and the money was debited. MostBet must take responsibility for their payment provider’s malfunction and credit the 1000 PLN to my balance or issue a full refund.

Best regards!

Dear 258796564, please attach a bank statement here in PDF format covering the period from the date of the deposit to the present.

We'll pass on this information to our team and they will look into the issue further.

Dear 258796564,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.