MostBet Casino - Акаунтът на играча е блокиран повече от 120 дни.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Since completing the video verification, has the casino requested any additional documents or explained why your account remains blocked?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila,

Thank you for your reply. Here are the answers regarding my Mostbet case:

Games Played: I played both casino games (slots / crash games) and sports betting on my account.

Post-Verification Status: I successfully completed the Zoom video call verification as requested. Mostbet told me to wait up to 60 days for a review. However, it has now been over 120 days, and they have neither requested additional documents nor provided any explanation as to why my account remains frozen or when my funds will be released.

I kindly ask for your assistance in contacting Mostbet to resolve this prolonged delay.

Thank you for your reply. Could you please forward all documents you provided to the casino for verification, along with any communication between you and the casino’s customer support?

You can send the information to my email address: [email protected].

Thank you very much for your patience and cooperation.

Hello Attila,

I have sent a screen recording directly to your email ([email protected]).

The video clearly shows my account details, complete chat/email history with support, and the verification status.

Please let me know if you are able to access and review the video.

Hello Riiks,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Riiks,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila