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I requested a withdrawal from Midarion Casino (midarion1.com). My player account is fully verified (KYC completed) and there are no outstanding bonus conditions. Nevertheless, the withdrawal is being withheld without explanation.

Despite my repeated inquiries via email, I receive only identical, automated replies (including from employees named Luisa and Lenni). Support repeatedly puts me off, stating that the finance department is working on it, but provides absolutely no timeframe and completely ignores my messages.

Since customer service refuses normal communication and ignores my deadline, I hereby request the complaints team to mediate so that my withheld money is finally released.

Ich habe beim Casino Midarion (midarion1.com) eine Auszahlung beantragt. Mein Spielerkonto ist vollständig verifiziert (KYC abgeschlossen) und es gibt keine offenen Bonusbedingungen. Dennoch wird die Auszahlung ohne Angabe von Gründen zurückgehalten.

Auf meine mehrfachen Nachfragen per E-Mail erhalte ich ausschließlich identische, automatisierte Textbausteine (unter anderem von Mitarbeitern namens Luisa und Lenni). Der Support vertröstet mich wiederholt mit der Aussage, dass die Finanzabteilung daran arbeitet, nennt jedoch absolut keinen Zeitrahmen und geht in keiner Weise auf meine Nachrichten ein.

Da der Kundenservice eine normale Kommunikation verweigert und meine gesetzte Frist ignoriert wird, bitte ich hiermit das Beschwerdeteam um Vermittlung, damit mein einbehaltenes Geld endlich freigegeben wird.

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Dear LilaLala94,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear LilaLala94,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear LilaLala94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.