MelBet Casino - Депозитната транзакция на играча е забавена.

Hello, I made a payment by Visa card. The amount was debited from my account, but the service/balance was not credited and the transaction was not completed correctly.

I would like to know if the transaction is definitively debited, pending, or if it will be automatically cancelled and refunded.

If the transaction is definitively debited, I wish to open a claim regarding this transaction and obtain the transaction reference number.

I can provide the date, amount, and screenshots of the transaction.

Bonjour, j’ai effectué un paiement par carte Visa. Le montant a été débité de mon compte, mais le service/le solde n’a pas été crédité et la transaction n’a pas été finalisée correctement.

Je voudrais savoir si la transaction est débitée définitivement, en attente ou si elle sera automatiquement annulée et remboursée.

Si la transaction est définitivement débitée, je souhaite ouvrir une réclamation concernant cette opération et obtenir le numéro de référence de la transaction.

Je peux fournir la date, le montant et les captures d’écran de la transaction.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

Hello,

I would like to provide an update regarding my complaint.

I contacted MelBet, and their Financial Department asked me to provide a transaction reference number, the exact date, and the exact time of the transaction. However, the deposit was made directly with my Visa bank card, and I do not have a separate bank receipt or statement containing these details.

I provided them with the available screenshots. One of the screenshots clearly shows that the payment was completed successfully ("EFFECTUÉ"), but the deposit was still not credited to my MelBet account.

I have also contacted MelBet’s Security Department and explained the situation to them.

I am still waiting for the amount to be returned or credited to my account. I will keep you updated if I receive any further information from MelBet or the payment provider.

Thank you for keeping my com

Hello, have a nice day. Has the complaint been accepted?

Accept the request

I completely empathize with your frustration, Hakim_231. As I have mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to provide the casino with sufficient opportunity to investigate and resolve the issue, I will extend the timeline by an additional 18 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and hope for positive news regarding your deposited funds.

Thank you in advance for your patience and understanding.

Hello Mr. Attila, and thank you for your reply, but I have been waiting for the money since March 6th. I have all the evidence that they said it would be returned.

Hello, why aren't you accepting messages? I need my money.

Hello,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Okay, I'm waiting for your reply as soon as possible. I hope you'll resend all the photos I sent you to the company because, I swear to you, they're stalling a lot.

Hello Mr. Attila, please reply

Hello,

Thank you for your patience.

Before we proceed, could you please provide evidence from your bank confirming that the disputed payment was successfully sent and deducted from your account? This can be a bank statement or an official payment confirmation showing the amount, date, and transaction details.

Also, have you contacted your bank regarding this payment? If so, please provide their response confirming the status of the transaction and, if available, the transaction reference number.

Thank you for your cooperation.

Best regards,

Attila

Thank you for the clarification.

I understand that the payment was made with your Mastercard through uapay.io. Could you please clarify which bank or financial institution issued your Mastercard?

Please contact them and ask for confirmation of the transaction, including whether the payment was successfully completed and, if possible, the transaction reference number.

Thank you for your cooperation.