Megapari Casino - Тегленето на играча се забавя поради многократна проверка.

I am filing this complaint against Megapari concerning a disputed withdrawal amount of INR 331757, which has remained blocked despite my repeated and complete compliance with every verification request made by the operator.

I had already completed KYC in February 2026 and submitted the required verification documents at that time. Despite this, on 27 May 2026, my withdrawal was blocked again and I was instructed to repeat the verification process from the beginning. I complied fully and resubmitted the requested documents again.

During this repeated verification process, I provided identity documents, address-related proof, selfies, and additional photographs as requested. Even after receiving these materials, the operator did not resolve the matter and instead escalated it to video KYC, which I also completed.

The issue is not that I refused verification. The issue is that verification has been repeated, expanded, and prolonged without a clear final outcome.

During the video verification, I was asked questions that went beyond standard identity confirmation and appeared excessive and memory-based in nature. These included questions regarding:

my first deposit amount and date

my last deposit date

my last withdrawal date

my account number without checking my phone

what I play

odds-related questions based on score

how bet builder works

A customer cannot reasonably be expected to recall exact historical transaction details and technical betting information from memory during a verification call, especially when the operator already has access to the full account history and transaction records.

The facts are straightforward:

I completed KYC in February 2026

my withdrawal was blocked again on 27 May 2026

I submitted documents again as requested

I completed video KYC

my withdrawal of INR 331757 still remains blocked

Despite my cooperation, Megapari has not clearly explained:

whether my account is finally verified or not

what exact issue remains unresolved

why the withdrawal is still being withheld

what specific requirement is allegedly not satisfied

when the review will end and the funds will be released

From a fairness and dispute-resolution standpoint, this appears to be an indefinite verification loop rather than a transparent and proportionate compliance procedure. Requiring a player to pass KYC, then repeat KYC, then undergo video verification, and still withholding funds without a final written reason raises serious concerns about procedural fairness and the legitimacy of the delay.

Verification measures should be reasonable, necessary, proportionate, and time-bound. In this case, the process has instead become repetitive, unclear, and open-ended, with the practical effect of preventing access to my funds.

I respectfully request Casino Guru to intervene and require the operator to do one of the following without further delay:

release my withdrawal of INR 331757 immediately, or

provide a final written explanation clearly identifying the exact unresolved issue, the basis for withholding the withdrawal, and the precise steps and timeline required for resolution

I am able to provide screenshots and supporting evidence showing the repeated document requests, my compliance, the video verification process, and the continued delay in releasing my funds.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Megapari Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the most recent verification requests? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello 1567384353,

Thank you for your message.

We would like to confirm that the video verification has been successfully completed, and the answer was provided with a response on 15.06.

Kind regards,

Megapari Team

Dear 1567384353,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru