Megapari Casino - Тегленето на играча се забавя.

Hello megapari do not want pay my money. They request things that not possible provide with. They are cheaters. Have all corespondence. Please help me to get my money back

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify which documents the casino requested that you are unable to provide?
• What types of games did you play to accumulate the winnings you have been trying to withdraw?
• Did you accumulate your winnings with or without a bonus?
• Have you submitted any identity documents to the casino as part of the KYC process? If so, have any of your documents been reviewed and approved?
• Which of your documents are still pending verification, or which documents has the casino requested that you upload?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Could you please specify which documents the casino requested that you are unable to provide? Already sent id card about 4 different selfies and they not answering to me

What types of games did you play to accumulate the winnings you have been trying to withdraw? IT was mix Like casino little and sports

Did you accumulate your winnings with or without a bonus? No i did not used bonus

Have you submitted any identity documents to the casino as part of the KYC process? If so, have any of your documents been reviewed and approved? Yes i did kyc

Which of your documents are still pending verification, or which documents has the casino requested that you upload? They not answering to me i already sent them everything they wanted . They just lenghten the time on purpose to not Pay. To mąkę me lose this money.

I will attach corespondence . The thing is selfie with id on one hand and phone with profile on their website Opened . Good quality morę than 1mb everyrhing visible. I sent them 6 times they not approved. Still owe me 900 usdt. Still writing bot whatever IT is to send photo and i sent many times. They doing IT on purpose.

Please help me i played with last money i Had and now fighting to have my money back

They want me loose my money i already lost 150 dolars. Please pay my money i do not wanna play further .

Please forward me the most recent communication between you and the casino's customer support regarding the verification requests at [email protected].

Additionally, kindly specify when you last submitted any documents to the casino for the verification of your account.

Which of your identity documents are still shown as pending in your account?

I also recommend that you refrain from playing with your remaining balance, as doing so could result in you losing the funds you are currently trying to withdraw. If the funds are lost through regular gameplay, unfortunately, we may no longer be able to assist you with this matter.

They accepted selfie after 3 days of checking . Right now requested confirmation of adress and again waiting 3 days. Why not Ask all docks at once ? The process already last 2 weeks and account is not fully functional i can not withdraw

I am sending correspondence.

I sent corespondence

Correspondence sent

Corespondence sent

Time passed they said 72 h . Their security even lierd

Dear Lukyab,

Your information is currently under verification, and our specialists are doing their best to provide you with an update as soon as possible.

We kindly ask you to wait for the response from our team. Thank you for your patience and understanding.

Kind regards,

Megapari Team

You not answering on mail . The verification process takes two weeks; it is being deliberately dragged out so I lose my funds—I’ve already lost 200 dollars. You could have just listed all the required documents right from the start. You ask for a document and supposedly have a 72-hour window, but even that doesn't work, and after four days, you ask for another one. I have never encountered such a deceptive platform. Its dramma

Dear Lukyab

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear player,

My name is Barbora, and I'll be taking over your complaint from here.

Dear Megapari Casino,

Thank you for your response so far. Could you please let us know the current status of the player's verification and whether there is anything still preventing the withdrawal from being processed?

Thank you.

Look i went throught whole verification IT Takes almost 3 weeks. And they want something from me that its not posiible to provide. Fill the field when its city. I did IT at beggining and now there is no place on personal data to fill city. Sending screens and from yesterday they keep asking IT. Have PC view and so on and there is not such place to put!!!! I attach screenshots

And they keep asking me to put city i told them 5 times its impossible. Still they pushing i send corespondence on mail.

I not recommend Anyone to use this platform

Dear Barbora,

Thank you for your message.

We would like to inform you that the player's verification process has been successfully completed.

Following the completion of the verification, the player's active balance was fully withdrawn on 05.08.2026.

Dear Lukyab,

The casino has informed us that your verification has been completed and that your remaining balance was fully withdrawn on 05.08.2026.

Could you please confirm whether you have received the full amount? If so, I can mark the complaint as resolved.

Dear Lukyab,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Barbora
Casino.Guru