Megapari Casino - Достъпът до акаунта на играча е ограничен след депозит.

I registered on Megapari and made a deposit. At first, the deposit could not be processed, but after several attempts it went through. However, I was never able to play any games as an error immediately appeared.

When I contacted support to ask why the games were not working, they told me that my account was not fully completed and started requesting personal documents. I repeatedly asked them to explain why my deposit was accepted if my profile was not fully verified, but I never received an answer.

I understand that they need personal documents for verification, but this should be done before accepting a deposit, not after taking my money, blocking the games, and then pressuring me for documents. I have sent the documents multiple times, but apparently they were never in the "correct format," which feels like coercion.

I understand that verification is required before withdrawals, but if they take a deposit, the games should be available without restriction.

In my opinion, this practice is completely unfair and misleading, and I would warn other players to be cautious.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Megapari Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify which payment method you have used in order to deposit in the casino?
• Is the payment method associated with your name?
• Could you please share with me your communication with the casino regarding the reason why your account is blocked and the verification requirements? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear vivelame!

Thank you very much for sharing your experience with us!

We want you to know that your feedback truly matters, and we sincerely appreciate the time you took to explain your concerns in detail. We are genuinely sorry that you felt pressured or misled during the process.

You have every right to feel frustrated, and we fully understand why this situation caused you discomfort.

We would like to clarify why verification is sometimes required even after a deposit has been accepted. In rare cases, depending on the information provided during registration and internal security checks, certain gaming categories may remain temporarily restricted until the account data is fully confirmed. This is not meant to block or pressure our players, but rather to ensure compliance with international regulations and to protect both you and the platform from unauthorized access, fraud or identity misuse.

We absolutely understand that it may feel unfair to have your deposit processed while games remain unavailable.

This is a legitimate concern, and we apologize sincerely for the confusion it caused. Our intention is never to inconvenience our players or create obstacles, especially when they are new to the platform.

We also want to thank you for your patience in providing your documents, even though the repeated requests were frustrating for you. Verification can sometimes require specific formats or clarity to be accepted, but we fully recognize that this process should be smoother and more transparent.

The most important part is that your verification has now been successfully completed.

Your account was fully verified on 27.11 at 00:45, and all restrictions have been lifted.

You are now able to access the platform without limitations, and your account is securely confirmed and protected.

Once again, we sincerely apologize that your first experience wasn’t as seamless as it should be.

We truly value you as a player, and we hope your future time on Megapari will be much more comfortable and enjoyable. If you ever have any questions or need assistance, we are always here to support you.

Kind regards,

Megapari Team

Dear vivelame,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you, the issue has been resolved. You can close the case.

Dear Tomas!

Thank you very much for your assistance throughout this case.

Since the player has confirmed that everything is now resolved, we kindly ask you to close the complaint whenever it is convenient for you.

We appreciate your support and cooperation.

Warm regards,

Megapari Team

Dear vivelame,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru