Megapari Casino - Депозитът на играча се забавя.

I transferred 200 thousand pesos on February 3, 2025 to megapari and they did not deposit that amount but they did not return it to me either and every day they tell me that they are working on my problem. I sent them the proof of transfer and even a summary of my account where said transaction appears.

Transferi 200 mil pesos el 3 de febrero de 2025 a megapari y no me depositaron dicha suma pero tampoco me la devolvieron y todos los dias me dicen que estan trabajando en mi problema.yo les mande el comprobante de transferencia y hasta un resumen de mi cuenta donde figura dicha transaccion.

Dear arielbgcb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

They deposited 200 thousand pesos in MegaPari but now they don't give me any option to withdraw funds and ultimately it's the same because they have the money.

Me depositaron los 200 mil pesos en megapari pero ahora no me habilitan ninguna opcion para retirar fondos y en definitiva es lo mismo porque el dinero lo tienen ellos.

Dear arielbgcb,

I apologize for not replying earlier.

If you deposited in the casino, the expectation is for you to use it for playing.

The casino might require you to wager your deposit and ask for verification if you decide to request a refund of the untouched deposit.

• Could you please explain whether you contacted casino support and requested a refund?
• Have you decided to play the amount you deposited?
• Was it your first deposit in the casino?
• Have you passed account verification in the casino?

Please let me know.

Hi, regarding the money withdrawal, I had a balance in my favor not counting the 200 thousand pesos but I could not withdraw money.

Megapari took a while to resolve the problems I had, but it solved the problem of the 200 thousand pesos that I deposited and gave me another option to withdraw money.

Buenas,con respecto a lo del retiro de dinero,yo tenia saldo a favor sin contar los 200 mil pesos pero no podia retirar dinero.

Megapari tardo en resolverme los problemas que tuve pero me soluciono tanto el de los 200 mil pesos que deposite y me habilito otra opcion para retirar dinero.

Good afternoon! We are glad that the deposit was successfully credited, and according to your account, you made a successful withdrawal today at 5 AM (GMT+3). Could you please confirm whether the funds have been credited to your account?

Do you have any other questions?

Yes, the funds were credited to my account. Megapari complied with everything and solved the 2 problems I had. Thank you for your help.

Si los fondos se acreditaron en mi cuenta.megapari cumplio con todo y me resolvieron los 2 problemas que tuve.gracias por su ayuda.

Dear arielbgcb,

We're glad to hear that your deposit was credited successfully. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru