Megapari Casino - Акаунтът на играча е забавен за проверка.

Casino: Megapari Casino

Username: 1711154327

I opened this account recently in my own name. 

I use only my personal bank card for deposits and withdrawals. 

My ID proof is my Passport. 

My account balance is 1500 EUR. 

I want Megapari to verify my identity so I can place bets and withdraw normally. 

Megapari asked me for another bank card. I only have my own card. 

If there is any old account under my name, please delete it. 

I only want to use this account going forward.

I have my Passport and all emails as proof.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify the issue with another bank card related to your account?
• How many different bank cards or payment methods have you used to deposit funds into this casino?
• Is there any chance that someone from your household or using the same IP address as you also created an account at this casino?
• Did you create a different account at this casino in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Subject: Re: Complaint - Account 1711154327 - Full Clarification

Hello Veronika,

Thank you for asking. I want to be 100% honest with you.

Answers to your questions:

1. No bank card issue. My Visa card works fine.

2. Only 1 payment method used: My Visa card.

3. No, nobody else uses my IP.

4. FULL DISCLOSURE: 

Yes, I had one account in the past that was blocked/closed by MegaPari. 

The reason: I had a problem with my own bank at that time, so I made deposits from my wife's bank card. 

MegaPari blocked the old account for "3rd party payment". I accept this was my mistake and I do not need that old account anymore.

MY REQUEST NOW: 

Please ask MegaPari to close and delete ALL old accounts permanently. 

Keep only this account ID: 1711154327 active. 

I am ready to do full KYC verification again for THIS account only, so I can use it properly.

The current problem is separate: This account has 1500 EUR winnings that MegaPari is now holding, and they demand an illegal "live photo" which is not in their T&Cs.

Thank you for your help to solve this.

Subject: Re: Complaint - Account 1711154327 - Urgent Update

Hello Veronika,

Thank you for your understanding so far.

I just want to add one more point to my case:

MegaPari's system automatically flagged my new account (1711154327)

This is clearly an unfair practice because:

1. The old account was CLOSED properly for a different reason (3rd party payment issue).

2. This new account (1711154327) is fully KYC verified with my name, passport, and bank card.

3. I have not violated any rules with this current account.

The problem now is: MegaPari is using this old account as an excuse to withhold my 1500 EUR winnings and demand an illegal "live photo".

Can you

Dear Elmehdi0.ouattassi

Our Security Department has kindly requested your photographs a few times to complete your account verification and has provided clear instructions regarding the required format.

Please be aware that screenshots cannot be accepted. We would greatly appreciate it if you could follow the instructions provided by the Security Team and submit the requested files in the correct format and quality.

This will help ensure your verification is completed smoothly and efficiently.

Thank you very much for your understanding and cooperation.

Kind regards,

Megapari Team

Hello CasinoGuru Team,

I saw MegaPari's public reply. This is not true. 

I have already sent all original documents and photos, not screenshots, multiple times to their security team as they requested. They approved my KYC and let me deposit and play. 

Now they are using "photo format" as an excuse to avoid paying my 1500 EUR. The real reason is my old closed account.

Please ignore their reply and escalate this case. I have complied 100%. 

Thank you.

PS: I am attaching the official email from MegaPari Security dated June 29, 2026. It clearly states: "Your accounts have been successfully merged into account 1711154327".

They approved this account themselves. Now they are using it as an excuse not to pay. This is proof of bad faith.

I want them to open my account so I can bet and withdraw my money normally, and I'm ready to provide any legal documentation.

PS: I am attaching the official email from MegaPari Security dated June 29, 2026. It clearly states: "Your accounts have been successfully merged into account 1711154327". 

They approved this account themselves. Now they are using it as an excuse not to pay. This is proof of bad faith.

انا اريد يفتحو حسابي لأراهن و ان اسحب اموالي بشكل عادي و عل اي مستند قانوني أنا مستعد

Please, I beg you to address this delay with the casino expert because it's a scam and I'm in a very difficult situation with my money stuck in the account.

يجرى أرجوك ان يأخد هاد التأخير من خبير الكازينو على هاد التأخير لأنها عملية نصب و أنا في وقت جد مزمن و أموالي معلقة هناك في الحساب

Dear Elmehdi0.ouattassi,

Thank you for your patience.

We would like to confirm that your account verification was successfully completed on 03.07.2026.

We appreciate your cooperation during the process and thank you for waiting while the review was finalized.

Kind regards,

Megapari Team

Dear Megapari Casino,

Thank you for getting in touch with us and providing assistance to the player.

Dear Elmehdi0.ouattassi,

Can you please confirm that your account is now verified? If so, have you submitted a withdrawal request?

Welcome

Yes, the verification was successful, thank you. However, I requested that my 1500 be withdrawn to my personal account, the one I claimed and withdrew from. I don't want to bet anymore because I'm addicted. I want to get that money back or have it sent to my account first.

مرحبا

نعم تم التحقق بنجاح و شكرا لكن أنا طالبت بأن يسحبو اموالي 1500 لحسابي الخاص الدي أدعت به و سحبت به لا أريد المراهنة أكتر لأنني ادمنت اريد استرجاع او إرسال تلك الأموال لحسابي في الأول

Dear Elmehdi0.ouattassi,

Thank you for confirming that the verification was successful.

Please note that there is currently no active balance available for withdrawal on your account. According to our records, all available funds had already been withdrawn from your account on 2026-07-07.

Also, since you mentioned that you do not want to continue betting because of gambling addiction, please let us know if you would like us to block your account on this basis.

Dear Megapari Casino Representative,

Thank you for providing the most recent information regarding the player's situation.

Dear Elmehdi0.ouattassi,

Have you contacted customer support directly to request self-exclusion due to gambling addiction? If so, when exactly did you make this request? Has your account been closed in the meantime?

If you are not sure how to request self-exclusion, please let me know, and we will guide you through the process.

Thank you for your response.

Dear Elmehdi0.ouattassi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru