Malina Casino - Тегленето на средства от играча се забавя поради проблеми с KYC.

Hi, it’s been over 3 weeks I been trying to get my withdrawl out and dealing with automated replies for support saying they will get my withdrawl to me. To delayed kyc after sending in documents 100 times. It’s a battle ongoing

it will not allow me to upload on the website "documets" I send them to all the emails with no response

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Which documents did you send to the casino for verification? Have any of your documents been approved and verified?
• Did you accumulate your winnings with or without a bonus?
• What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have successfully withdrawled 2 times

$650

$500

I sent in bank statement power bill and driver license

I accumulated winnings without a bonus

and I was playing jaws of justice hacksaw

Thank you for your reply.

• How long did it take for your previous successful withdrawals to be processed and paid by the casino?
• Has the casino approved the documents you submitted for KYC verification?
• Could you please forward the communication between you and the casino customer support regarding the delay in processing your payments to [email protected]?

I appreciate your time and cooperation.

Dear Kyle_200389,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru