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Hello, I submitted a withdrawal request to Malina Casino on the 11th, 13 days ago. I keep getting fobbed off. It's being delayed, and the casino is delaying all withdrawals due to too many requests.

Please help me get my money paid out. Thank you.

Hallo ich habe bei malina casino am 11 also vor 13 Tagen auszahlung beantrag .Werde immer vertröstet. Das es verzögert wird und das casino alle Auszahlungen aufgrund von zu vielen Anfragen verzögert.

Bitte helfen Sie mir das mein geld ausgezahlt wird. Danke

Dear vinialalla7866,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear vinialalla7866,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Dominika,

No, unfortunately nothing has happened so far! I keep getting the same answer at the casino: it will either be forwarded to the relevant department or I should be patient! They don't tell me anything else; the terms and conditions state that a payout takes 3 days! They also told me that my payout would be expedited because I've been waiting so long! But that was 4 days ago! It can't be that people wait so long for a payout. I made two withdrawals on May 11, 2025, and I haven't received any deposit; it hasn't even been processed. Once for 185 euros and once for 60 euros. Thank you very much for your help.

Best regards

Jenny W.

Sehr geehrte Dominika,

Nein,bis jetzt ist leider nichts passiert!Ich bekomme im casino immer wieder die selbe Antwort das Entweder es an die zuständige Abteilung weiter geleitet wird oder Ich Geduld haben soll!Mehr sagt man mir nicht,in den AGBs steht das eine auszahlung 3 Tage dauert!Man sagte mir auch das meine Auszahlung beschleunigt wird,da ich schon so lange warte!Aber das ist jetzt auch schon 4 Tage her!Kann ja nicht sein das man so lange auf auszahlung wartet,ich habe ja zwei Auszahlungen am 11.05.2025 gestellt und keine savon ist da,es wurde nicht mal bearbeitet.einmal 185 euro und einmal 60 euro.vielen dank für ihre Hilfe.

Mit freundlichen Grüßen

Jenny W.

Dear vinialalla7866, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

So, I didn't have an active bonus and I won the money through sports betting. I didn't receive a verification request, and yes, I've already made a withdrawal there. Sincerely,

Also ich hatte kein aktiven bonus und ich habe das Geld durch sportwetten gewonnen,habe keine Aufforderung zur Verifizierung bekommen und ja ich habe dort schonmal eine Auszahlung getätigt.Mit freundlichen grüßen

They wrote this to me when I was on live chat or contacted customer support via email! I get the same answer every day, but they won't pay me my money! It's supposedly being processed and supposedly it was forwarded and sent as an expedited payout, every day for a week! But nothing has happened regarding my payout.

Das haben sie mir noch geschrieben als ich im live chat war oder mich per Email am kundensupport gemeldet habe!Ich bekomme jeden Tag die selbe Antwort,aber mein geld zahlen sie mir nicht aus!Es soll in Bearbeitung sein und angeblich hat man es weitergeleitet und als beschleunigte auszahlung weitergeleitet worden sein und das jeden Tag und seit einer Woche!Aber es passiert nichts was meine Auszahlung angeht.

??

Dear vinialalla7866, could you please confirm if you have contacted the casino to make sure that no further verification documents or information are needed from you?

Did you request withdrawals using the same payment method as your deposit?

Have you successfully withdrawn using this payment method before?

I was not asked for any documents to verify my account! I used the same deposit method as the withdrawal method. I already made a withdrawal of 165 euros, which was successfully credited to my account 3 days after the application. Only now they are not paying out my funds.

Von mir wurden keine Dokumente zum verifizieren des Kontos gefordert!Ich habe die gleiche einzahlungsmethode wie auszahlungs Methode verwendet.Ich habe schon eine Auszahlung von 165 Euro getätigt die auch 3 Tage nach der Beantragung erfolgreich auf meinem konto gewesen ist.Nur jetzt zahlen sie meine Gelder nicht aus

I got that as an answer today, but it was done a week ago and I still don't get any answers about what's happening with my money and when or if I'll get it at all! I just want my payouts

Das habe ich heute als antwort bekommen,aber das wurde schon vor 1 woche gemacht und ich bekomme immer noch keine antworten was mit meinem geld ist und wann oder ob ich es überhaupt bekomme!Ich will einfach nur meine auszahlungen



I received my money today, thank you for your help, dear casino guru team!

Best regards

Jenny w.

Ich habe heute mein geld erhalten,danke für die hilfe liebes casino guru Team!

Liebe Grüße

Jenny w.

Dear vinialalla7866,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru