Malina Casino - Играчът вярва, че изтеглянето се бави.

Hello, Casino Guru Team.

I am submitting this complaint regarding delayed withdrawals from Malina Casino.

I won a total amount of €29,000.

I submitted three withdrawal requests on 29/12/2025, 30/12/2025, and 31/12/2025 each one for the amount opf 800€

All three withdrawals are still marked as "Pending", and I have not received any funds yet.

Malina Casino does not allow me to submit additional withdrawal requests because there is a limit of three pending withdrawals at the same time, which currently blocks me completely from accessing my winnings.

From what i am reading from other players the withdrawal for the total amount will take months.

I am willing to cooperate fully and provide any necessary screenshots or proof of my withdrawal requests.

Thank you in advance for your help.

Kind regards,

*******

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Doulgos,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Doulgos,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello Attila,

At 12.01.2026 my two withdrawals completed successfully.

The third one was cancelled by their behalf.

My withdrawal limit from 800 euros per withdrawal dropped to 500.

I requested a new withdrawal at 12.01.2026 of the new max limit of 500 euro.

The problem is that with this rate it will take forever to withdraw the full amount.

Remaining amount 26.800 euro

As of 14/01/2026 i have 3 pending withdrawals of 500 each and remaining account balance of 25.800 euro.

My issue is that the casino state that the monthly withdrawal limit is at vip 3 that I was before at 12.000 and at vip1 that I am currently 7.000.

With the current speed of withdrawals is impossible to achieve that amount..

At 18/01/2026 the casino cancelled the withdrawal from 13/01/2026 again without any reason.

I proceed to a new withdrawal at the same day.

At 19/01/2026 they completed the withdrawal from 14/01. Still have pending the withdrawal from 12/01/2026,18/01/2026 and 19/01/2026.

Dear Doulgos, thank you for your response.

Could you please attach a screenshot of your pending withdrawals?

Additionally, could you please confirm whether you have used the same payment method as previously? Has the casino provided any explanation for cancelling the withdrawal from the 13th?

Thank you in advance for your reply.

Hello Casino Guru Team

I am submitting to you the three screenshot of the pending withdrawals. (They have a transaction Id.. I don't know if that should be public or not)

I am using at all withdrawals the same payment method as before.

Besides the automatic message they have not provide any other explanation.

Thanks in advance for your help!!

UPDATE

At 23.01.2026 the casino paid all three pending withdrawals.

I have applied for two new withdrawals.

I will keep updating the complaint.

Dear Doulgos, thank you for your response. Do you have any updates for us? Are you still facing delays with the withdrawals?

Thank you in advance for your reply.

I have applied for three new withdrawals of 500euro at 23,24,25/01/2025 and still waiting for them to be proceeded.

For the month of January the total amount of successfull withdrawals is 3600 euros.. The amount is the half of the monthly limit that the casino states as maximum monthly amount

Dear Doulgos,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Doulgos,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Malina Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, I would greatly appreciate it if you could provide further clarification regarding this case, specifically the reasons behind the maximum withdrawal limit not being met, especially in light of the player's ongoing pending withdrawal requests. Thank you very much for your assistance in this matter.

Dear Casino Guru,

Withdrawal request has been forwarded to the appropriate department, which will process the payment at the earliest opportunity.

Thank you for your patience and understanding.

Kind Regards,

Malina Casino Team

Dear Malina Casino Team,

Thank you very much for the update!

We would appreciate, if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.

Dear Casino Guru,

We are pleased to inform you that players withdrawal request has been successfully completed.

The funds may take 3 to 5 working days to appear in their account, depending on the payment method used and their bank’s processing times.

Kind Regards,

Malina Casino

Thank you Malina Casino for the update!

Dear Doulgos

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment.

So hello to everyone. The withdrawals were successfully. I have made 3 new withdrawals at 14.15.16 February.

I don't know of the post should close or stay open until the full amount of my account successfully withdrawn. Is approximately 19k remaining

Dear Doulgos

Thank you for the update!

Please keep me informed about the process of your withdrawals. I will keep this complaint opened until all your balance will be credited to your account, just to be sure ;)

(Once a week update will work great for me.. I do not want to bother you with single withdrawal updates) . thank you so much, I appreciate it!

Weekly Update.(24/02/2026)

Still the three withdrawals from 14.15.16/02/2026 are pending.

Dear Malina Casino Team,

I would kindly ask you to check the status of the player’s withdrawal requests, as approximately 10 days have already passed since they were submitted.

We would appreciate your prompt update on this matter so that we can provide the player with accurate information.

Thank you very much in advance for your cooperation.

Dear Casino Guru,

We have processed the remaining withdrawals.

Kind Regards,

Malina Casino Team

Thank you Malina Casino Team for the good news!

Dear Doulgos

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment. You can also use the Resolve button to automatically mark this complaint as resolved. Thank you.

Good evening, the withdrawals arrived successfully. However, I have 3 new pending withdrawals of 500 euros each from 1-2-3/03/2026. I will leave the complaint open until I manage to withdraw the entire balance of the account.!!!

Καλησπέρα, οι αναλήψεις έφτασαν επιτυχώς. Ωστόσο έχω 3 νέες εκρεμμε΄ίς αναλήψεις των 500 ευρώ η καθε μία απο τις 1-2-3/03/2026. Θα αφήσω ανοιχτό το παράπονο μέχρι να κατάφερω να κάνω ανάληψη όλο το υπόλοιπο του λογαριασμού.!!!

Dear Doulgos,

Definitely. We will keep this complaint open until all of your withdrawals have been successfully completed.

Please keep me updated on any progress.

Kind regards,

Weekly update.

The 3 withdrawals of 500 euros each from 01,02,03/03/2026 are still pending.

Εβδομαδιαία ενημέρωση.

Εκκρεμούν ακόμα οι 3 αναληψεις των 500 ευρω η κάθε μία από 01,02,03/03/2026

Dear Malina Casino Team,

Could you please kindly check the status of the latest withdrawal requests? It appears that they have been pending for almost two weeks, and we would greatly appreciate any update you could provide.

Thank you very much in advance for your time and cooperation.

Weekly Update.

Still waiting the withdrawals from 01,02,03/03/2026

Dear Casino Guru,

These are currently being processed and are expected to be released shortly.

Kind regards,

Malina Team

Thank you Malina Casino Team for the update!

Dear Doulgos,

can you please let me know once you receive it? Thank you in advance

Good evening dear Casino Guru team.

I haven't received the withdrawals yet.

Instead I received a message to verify my account. I sent what they asked for (ID, both sides of the bank cards)

Καλησπέρα αγαπητή ομάδα του Casino Guru.

Δεν εχω λάβει ακόμα τις αναλήψεις.

Αντί αυτού έλαβα μήνυμα για την επαλήθευση του λογαριασμού μου. Έστειλα οτι μου ζήτησαν( ταυτότητα, και τις 2 πλευρές των τραπεζικών καρτών)

Dear Doulgos,

Okay. Please keep me updated.

Have a good week, casino guru team. Weekly Update.

Withdrawals from 01,02,03/03/2026 are still pending.

On 03/18/2026, after 18 days of waiting and 3 months of withdrawals being made, they asked for confirmation of my account.

I have sent what they requested and an extra document with a residential address and I am still waiting for the withdrawals 23 days later.

Καλη εβδομαδα ομαδα του casino guru Εβδομαδιαία Ενημέρωση.

Οι αναληψεις απο 01,02,03/03/2026 ακόμα εκκρεμούν.

Την 18/03/2026 και μετα απο 18 μέρες αναμονής και 3 μήνες που πραγματοποιούνται οι αναληψεις μου ζητησαν επιβεβαίωση του λογαριασμού.

Εχω στείλει οτι ζητησαν και έξτρα έγγραφο με διεύθυνση κατοικίας και ακόμα αναμένω γαι τις αναληψεις 23 μέρες μετα.

Dear Malina Casino,

Could you please provide us with an update on the current status of this case?

Thank you very much in advance for your response.

Dear Doulgos,

Your account verification is nearly complete; however, your withdrawals are currently on hold pending one final clarification.

We noticed a discrepancy between the address used during your registration and the one shown on your provided Proof of Address document.

To help us finalize your verification, please clarify the reason for this mismatch or provide an updated document that reflects your registered details.

Kind regards,

Malina Casino Team

The reason is that since I created the casino account until today I have moved and changed my residential address. My current residence is the one shown on the proof I have sent you.

Ο λόγος ειναι οτι απο όταν εφτιαξα τον λογαριασμό στο καζίνο μεχρι σημερα εχω μετακομίσει και εχω αλλάξει διεύθυνση κατοικίας. Η τωρινή κατοικια μου ειναι αυτή που φαίνεται στο αποδεικτικό που σας έχω αποστείλει.

Dear Malina Casino Team,

We would appreciate it if you could kindly confirm whether the Doulgos´s verification process can be completed.

Please let us know at your earliest convenience.

Dear Casino Guru,

We are currently looking into this matter with the relevant department.

We will provide you with an update as soon as we receive their feedback.

Kind Regards,

Malina Casino Team

Good morning and have a nice month.

I have replied to the casino both here and in an email directly regarding the different residential address. I am still waiting for the confirmation as well as for the withdrawals which currently take 30 days.

The problem is that in February I received total withdrawals of 3500/7000, which is the monthly limit.

For March I have only received 1500/7500.

Now the wait for KYC confirmation is around 2 weeks, while the site states a maximum of 48 hours.

While I follow the rules, the casino manages to delay every step (withdrawals, Kyc)

Καλημέρα και καλο μήνα

Εχω απαντήσει στο καζίνο τόσο εδω όσο και σε μειλ απευθείας για τον λόγο της διαφορετικής διεύθυνσης κατοικίας. Εξακολουθώ να περιμενω για την επιβεβαίωση όσο και για τις αναληψεις που σημερα μετράνε 30 μέρες.

Το πρόβλημα ειναι οτι τον μηνα Φλεβάρη εχω λάβει συνολικές αναληψεις 3500/7000 που ειναι το όριο μηνιαίο.

Για τον Μάρτιο εχω λάβει μόνο 1500/7500.

Τωρα η αναμονη για την επιβεβαίωση του kyc κρατάει γυρω στις 2 εβδομάδες ενω στο σαιτ ορίζουν 48 ωρες μέγιστο.

Ενώ εγω ακολουθώ τους κανόνες, το καζίνο καταφέρνει να καθυστερεί σε κάθε βήμα( αναλήψεις, Kyc)

Dear Malina Casino Team,

I kindly request that you prioritize this case and keep us updated on any progress! We appreciate your attention to this matter and look forward to your assistance. Thank you for your time.

Dear Casino Guru,

The player's account has been verified, and we are currently processing their withdrawals.

Kind Regards,

Malina Casino Team

Dear Malina Casino, thank you very much for the update!

Dear Doulgos,

Could you please let me know whether you have received any withdrawals?

Thank you very much in advance.

Good evening.

I have received the payments since 07/04/2026.

I have made three new withdrawals of €500 each on 07-08-09/04/2026.

Now that my account has been verified, the casino will be able to respect the limit of 7000 euros per month in withdrawals, as it has failed to do so for the last 3 months while I am typical of all the terms and instructions they set.

For the month of March, withdrawals totaling 1500 euros were made as they do not allow you to make more than 3 withdrawals.

For April, 1500 euros have been made so far with three pending withdrawals for a total of 1500.

What I am asking for is the immediate withdrawal of the amounts to achieve the monthly withdrawal limit as they explicitly state on their page.

Thank you in advance for your help.

Best regards.

Καλησπέρα.

Εχω λαβει τις πληρωμές από 07/04/2026.

Εχω προβεί σε τρεις νέες αναλήψεις έκαστη των 500€ στις 07-08-09/04/2026.

Τώρα που εχει γινει επιβεβαίωση του λογαριασμου μου, το καζίνο θα μπορέσει να τηρήσει το όριο των 7000 ευρω τον μηνα σε αναληψεις, καθώς εχει αποτύχει να το κάνει αυτό τους τελευταίους 3 μήνες ενω εγω ειμαι τυπικός σε όλους τους όρους και οδηγίες που αυτοί θέτουν.

Για τον μηνα Μάρτιο έγιναν αναληψεις συνολικά 1500 ευρω καθώς δεν σε αφήνουν πάνω από 3 αναληψεις.

Για τον Απρίλιο ως στιγμής έχουν γίνει 1500 ευρω με τρεις εκρεμμεις αναληψεις για αλά 1500.

Αυτό που ζητάω ειναι την άμεση ανάληψη των ποσών για την επίτευξη του μηνιαίου όριου αναλήψεων όπως ρητά αναφέρουν στην σελίδα τους.

Ευχαριστώ εκ των προτέρων για την βοήθεια σας.

Με εκτίμηση.

Dear Doulgos,

Thank you for the detailed explanation.

Dear Malina Casino Team,

Could you please confirm whether everything is now in order and there are no further issues preventing the continued processing of withdrawal requests?

Additionally, could you confirm that the withdrawals will now proceed smoothly so that the monthly limit of €7,000 can be met?

Thank you very much in advance for your clarification.

Dear Casino Guru,

Yes, account is now verified and we are processing all withdrawals accordingly.

Kind Regards,

Malina Casino Team

Update. The previous withdrawals were successful. 3 withdrawals are pending 16,17,18 /04/2026 each of 500 euros. So far we are at 3000/7000 of the monthly limit

Ενημέρωση. Οι προηγούμενες αναληψεις πραγματοποιήθηκαν με επιτυχία. Εκκρεμούν 3 αναληψεις 16,17,18 /04/2026 έκαστη των 500 ευρω. Έως στιγμής βρισκόμαστε στα 3000/7000 του μηνιαίου ορίου

Thank you all for providing the updates.

Dear Doulgos,

I kindly request that you keep us informed about the progress of the withdrawals. Your assistance is greatly appreciated. Thank you very much in advance.

Good morning,

As I stated in my previous post, I am still awaiting withdrawals from 16,17,18/04/2026.

If we calculate that today is 04/21/2026, the casino must complete these withdrawals and give me another 3 days to make the new withdrawals in order to reach their monthly limit of 7000 euros.

Thank you for your help in this entire tiring "journey" to complete the withdrawals, it's just that the situation is tiring when I comply with all the regulations while having to "complain" to have the same respected by the casino.

I apologize for the long post, I just don't think a win should be such a big hassle to enjoy.

Καλημέρα,

Όπως δήλωσα και στην προηγούμενη ανάρτηση μου ακόμα αναμένω τις αναληψεις απο 16,17,18/04/2026.

Αν υπολογίσουμε οτι σημερα ειναι 21/04/2026, το καζίνο πρέπει να ολοκληρώσει αυτές τις αναληψεις και να μου δώσει άλλες 3 μερες προκειμένου να κανω τις νέες αναληψεις ώστε να καταφέρει να πιάσει το δικό τους μηνιαίο όριο των 7000 ευρω.

Σας ευχαριστώ για την βοήθεια σας σε ολο αυτό το κουραστικό "ταξιδι" για την ολοκλήρωση των αναλήψεων απλά η κατάσταση ειναι κουραστική όταν εγω συμμορφωνομαι με όλους τους κανονισμούς ενω πρέπει να "παραπονιέμαι" για να τηρηθούν τα ίδια απο την πλευρά του καζίνο.

Ζητώ συγγνώμη για το μεγάλο ποστ απλά δεν θεωρώ οτι μία νίκη θα έπρεπε να ειναι τόσο μεγάλη ταλαιπωρία για να την απολαύσω

Dear Malina Casino Team,

I hope this message finds you well. Could you please provide us with an update regarding the current situation? We are eager to understand why the player has not yet received their withdrawals. Thank you for your attention to this matter.

Dear Casino Guru,

We are pleased to confirm that one withdrawal has been successfully completed, and 3 additional requests are currently being processed.

Please note that according to Section 6.13 of our Terms and Conditions, players may have a maximum of three pending withdrawals at any given time.

We are working through your requests as quickly as possible within these guidelines.

Kind Regards,

Malina Casino

Dear Malina Casino Team,

I understand that you are following your internal procedures and guidelines.

However, the player is currently unable to rely on the consistency of the withdrawal process. There are months where he receives significantly less than the stated maximum withdrawal limit, mainly due to the processing time of the requests.

Please don’t get me wrong — I understand that processing withdrawals can take time. That said, I would kindly like to ask whether you could consider settling the player’s remaining balance in full, so that this matter can be concluded without further delays.

Thank you very much in advance for your consideration.

Dear Casino Guru,

While we appreciate your feedback regarding the withdrawal frequency, we must adhere to the processing framework outlined in our terms.

Regarding your request for a full balance settlement:

Status Update: The player currently has three completed withdrawals and one pending request.

They are entitled to submit two more requests at this time.

Processing Timeline (Section 6.15): As per our Terms and Conditions, all withdrawal requests are processed by the Finance Department within 3 working days (Mon–Fri, 6:00 a.m. – 5:00 p.m. GMT).

We are working to fulfill all requests as efficiently as possible within these established limits; however, we cannot bypass the standard processing schedule or the maximum withdrawal limits to settle the balance in a single transaction.

We appreciate your patience as we process the remaining funds according to these guidelines.

Kind Regards,

Malina Casino

Thank you, Malina Casino, for the detailed explanation.

Dear Doulgos,

It appears that submitting three withdrawal requests simultaneously may expedite the withdrawal process. I would appreciate it if you could keep me informed about the progress. Thank you very much for your assistance in this matter.

Dear Doulgos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello and sorry for the late response.

The withdrawals are faster the last month and the monthly goal has been achieved.

I have 3 remaining withdrawals from 7,8,10 /05/2026.

I would like the complain to stay opened until the full amount has been withdrawn.

Thanks a lot for the help Casino Guru Team.

Dear Doulgos,

Thank you very much for the update!

Please let me know once the remaining 3 withdrawals arrive.

Thank you very much in advance.

Dear Doulgos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Casino Guru Team

I am waiting for the withdrawals with dates 8/05, 15/05 and 18/05 each one for 500 euros.

Thanks again for all the help at all this !!

Dear Malina Casino Team,

I wanted to ask why there is always such delay in the process of withdrawals?

Dear all, 

Thank you for contacting us.

We would like to inform you that your withdrawals will be processed soon. We apologize for the delay, as we are currently experiencing a high volume of withdrawal requests.

Kind regards,

Malina Casino Team

Dear Malina Casino Team,

Could you please treat this case as a priority?

Thank you very much in advance.

Dear Casino Guru,

We are pleased to inform you that clients withdrawal request has been successfully completed.

The funds may take 3 to 5 working days to appear in their account, depending on the payment method used and their bank’s processing times.

Kind Regards,

Malina Casino

There is one last withdrawal to complete all withdrawals which has been approved and is being processed according to the casino. This withdrawal was requested on 24/05. After this all withdrawals will have been successfully completed.

Υπαρχει μια τελευταία ανάληψη για να ολοκληρωθούν ολες οι αναληψρις η οποία εχει εγκριθεί και βρίσκεται στο στάδιο της επεξεργασίας σύμφωνα με το καζινο. Η ανάληψη αυτή αιτηθηκε την 24/05. Μετα απξ αυτήν ολες οι αναληψεις θα έχουν ολοκληρωθεί επιτυχώς

Thank you Malina Casino Team, do the good news!

Dear Doulgos

At this point it should only be a matter of time before the last payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment. You can also use the Resolve button to automatically mark this complaint as resolved. Thank you.

Dear Doulgos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Martina
Casino.Guru