Magius Casino - Акаунтът на играча е отворен отново без съгласието му.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Magius Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps, if available, to my email at [email protected]
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you contact the casino again via email, and at the same time, include me in the copy of the email at [email protected]

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Magius Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your reply and the information provided.

Has the casino closed your account since your last post?

Please let me know.

I would like to inform you that Magius Casino has reviewed my case and agreed to a refund of €1,724.

I have already sent you my bank details as requested and copied you in via email.

Thank you so much for your great support in solving this problem!

Sincerely,

Costel ****

​ich möchte Sie informieren, dass Magius Casino meinen Fall überprüft hat und einer Rückerstattung von 1.724 € zugestimmt hat.

​Ich habe ihnen bereits meine Bankdaten wie angefordert zugesendet und Sie per E-Mail in CC gesetzt.

​Vielen Dank für Ihre großartige Unterstützung bei der Lösung dieses Problems!

​Mit freundlichen Grüßen,

Costel ****

Dear costelonisoru.92,

Thank you very much for the update. We will keep this complaint open until you confirm that your refund has been successful.

Please keep me informed about any further developments.