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Hello I won some bets at the casino and my account is fully verified, and it takes 38 hours to a withdrawal, suddenly I receive an email almost past the 48h frame saying my withdrawal was cancelled because they can’t send the money to my Visa card so they accept the deposits of the same Visa card but the withdrawal they can’t do it, so now I requested a new withdrawal but I need to wait until Monday because they won’t do nothing the weekends and is not fair.

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Dear Oj2014,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello, thank for your replay , they did the withdrawal but they said it was refused by my bank do Invalid details , but is the same card I did my deposits , now o have them my bank account , let’s see…..

And today I receive the same email so I gave my Visa details and my bank account and they said is not working

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Oj2014,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Best regards,

Attila