Lemon Casino - Печалбите и депозитите на играча са конфискувани.

I have a problem with Lemon Casino. I accidentally created a second account and deposited real money. Then, when I won, the casino blocked my account. When I deposited, it was fine, but when I won, they blocked it. I accept the casino's decision to block my account and confiscate my winnings of PLN 5,000. However, the casino also illegally confiscated my own deposits and refused to return them. I believe that confiscating deposits (own contribution) that were not lost in fair play is inconsistent with fair play principles and constitutes unjust enrichment of the casino.

Mam problem z casyn-em lemon przez przypadek założyłem drugie konto i wpłacałem realne pieniądze. Po czym jak wygrałem to casino zablokowało mi konto. Jak wpłacałem do było ok a jak wygrałem zablokowali. Akceptuję decyzję kasyna o zablokowaniu konta oraz o konfiskacie wygranej w kwocie 5 000 PLN. Jednak kasyno bezprawnie skonfiskowało również moje własne, wpłacone depozyty, odmawiając ich zwrotu. Uważam, że konfiskata depozytów (wkładu własnego), które nie zostały przegrane w uczciwej grze, jest niezgodna z zasadami Fair Play i stanowi bezpodstawne wzbogacenie kasyna

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you contacted customer support before opening your second account?
• Could you please advise if you have passed the KYC verification on either of your accounts?
• Could you please advise on the reason for creating multiple accounts?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Dear mgabzdyl82,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru