Konibet Casino - Печалбите на играча са конфискувани.

I registered with KONIBET on October 27, 2025.

I deposited $1,000 in virtual currency and played video slots with cash, winning about $11,500. When I tried to verify my identity with my passport, even though it was listed as a document that could be submitted, I was refused and asked to issue a My Number card.

The process for issuing a My Number Card takes about two months, but Konibet explained how to issue it, so I followed their instructions and submitted it on January 23rd, completing the identity verification process.

I continued playing after that, and when I requested a withdrawal on January 29th of this year, I was informed that my winnings had been confiscated due to collusion with other players or suspicion of collusion, that the $1,000 I had deposited had been withdrawn, and that my account would be closed.

The casino has colluded with supporters.

I have not heard of any such thing, and I cannot understand why they would conspire in a slot machine game, so I protested and demanded that my winnings be returned and an explanation, but they said that this is a final decision and they will not take any further action, and I am at a loss as to what to do.

I was asked to provide my passport and other personal information for my My Number card, and they explained the process in detail, so I agreed, but I was only forced to provide my personal information. They said they would refund me $1,000, but I'm not happy with that at all.

Return of winnings and prompt withdrawal

I would like to ask a casino guru for advice as I have a request to make.

Thank you for your cooperation.

2025年10月27日にKONIBETに登録しまして

仮想通貨で1000ドル入金してキャッシュでビデオスロットをプレイし勝利金を含め11500ドルほどになりましてパスポートで本人確認をしようと思った所、提出可能書類にはパスポートの記載があるにも関わらず、パスポートでの本人確認は拒否されマイナンバーカードの発行を要求されました。

マイナンバーカードは２ヶ月ほど発行手続がかかる書類でしたがコニベット側に発行方法も説明され、言われた通りに発行し1月23日に提出し本人確認は完了になりました。

そしてその後も遊び今年の1月29日に出金申請したところ、他のプレイヤーとの共謀やその疑いとの理由で勝利金を没収され、入金額の1000ドルを出金し、アカウントは閉鎖されるとの連絡がきました。

カジノにはサポートにて共謀などして

いませんし、スロットでの共謀など理解できない内容なので抗議し勝利金の返還と説明を要求しましたが、最終決定なのでこれ以上の対応はしないと言われまして困っています。

パスポートの他追加の個人情報のマイナンバーカードの要求し発行手順まで説明細かく説明をされたので対応したのですが個人情報だけ提供させられてしまいました。1000ドルは返金するのとことですが全く納得がいきません。

勝利金の返還と早急な出金対応を

カジノに要求したいのでカジノグル様に相談したいです。

ご協力よろしくお願いします

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear yuuki0707,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you no longer have access to your gaming account?
• Did you accumulate your winnings with or without an active bonus?
• Is there any chance that someone from your household or using the same IP also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

As of January 31st, you can still log in to your account, but your winnings have been confiscated from your balance.

I haven't received the bonus.

My family doesn't use the casino.

It's not an IP overlap.

1/31現在アカウントにはログインは可能ですが勝利金が残高から没収されています。

ボーナスは受け取っていません。

家族はカジノを利用していませんので

IP重複ではないです。

Dear yuuki0707,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello yuuki0707,

I'm Michal, and I have taken over this complaint. I have reviewed your case, and I will reach out to the casino to gain further insight into this issue and to explore how I might be able to assist.

I would like to invite Konibet Casino to join the conversation.

Dear Konibet Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence to me at [email protected] for an independent review.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear yuuki0707,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from their side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

I can only recommend that you choose casinos based on their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal

Casino Guru