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I have won 5000 euros! With a withdrawal limit of 800 euros per day!

a) I feel like the helpers are robots

b) My first withdrawal of 800 euros has been delayed and I feel like they are giving me unclear answers!

The withdrawal request was made on 11/02 and is still in the review phase!

I've read bad comments and I need help so I don't lose my money!

the money was a regular deposit and not a bonus

Έχω κερδίσει 5000 ευρώ ! Με όριο ανάληψης 800 ευρώ ανά ημέρα !

α) νοιωθω ότι οι βοήθεια είναι robot

b)η πρώτη μου ανάληψη των 800 ευρώ έχει καθυστερήσει και νοιωθω ότι μου δίνουν ασαφείς απαντήσεις !

το αίτημα ανάληψης έγινε 11/02 και είναι ακόμα σε φάση ελέγχου !

γενιξα έχω διαβάσει κακά σχόλια και θέλω βοήθεια για να μη χάσω τα χρήματα μου !

τα χρήματα ήταν κανονική κατάθεση και όχι κάποιο μπόνους

Dear gkiokgkiok,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Good evening, I completely agree with you! The problem is that after 4 days the first installment of 800 euros is still in the control phase! Then there is the approval phase, then the processing phase and then completion! This can take a month! It is their mistake to write and say withdrawal in 3 business days when they cannot do it! Thank you very much!

καλησπέρα σας συμφωνώ μαζί σας απόλυτα ! Το πρόβλημα είναι ότι μετά από 4 ημέρες η πρώτη δόση των 800 ευρώ είναι ακόμα στη φάση ελέγχου ! Μετά υπάρχει η φάση έγκρισης μετά η φάση διεκπεραίωσης και μετά ολοκλήρωση ! Αυτό μπορεί να διαρκέσει ένα μήνα ! Είναι λάθος τους να γράφουν και να λένε ανάληψη σε 3 εργάσιμες μέρες όταν δε μπορούν να το κάνουν ! Ευχαριστώ θερμά !

Thank you for your response. I understand your frustration and dissatisfaction, and I truly empathize with your situation. From our experience, the majority of payments are typically processed and received within the 14-day timeframe. However, delays can occasionally occur due to external factors beyond the casino's control.

Our policy requires us to wait for this 14-day period to elapse. If you haven’t received your winnings by 25 February, please let us know, and we will proceed with further investigation on your behalf.

Dear gkiokgkiok,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.