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I played on the Ladin KatsuBet winning the 1400 euro but there is not even the withdrawal item since I have always deposited with my Postpayevolution ... please help me

Ho giocato sul ladino KatsuBet vincendo la 1400 euro ma non c’è nemmeno la voce prelievo visto che ho sempre depositato con la mia Postpayevolution… aiutatemi x favore

Dear muaresis,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

As already written I can't withdraw my money, there will be a solution for all this… after I have deposited many times with my Postpay Evolution… help me as soon as possible! Graxie

Come già scritto non riesco a prelevare i miei soldi , ci sarà una soluzione per tutto ciò … dopo che ho depositato tante volte con la mia Postpay Evolution… aiutatemi al più presto ! Graxie

I have been informed to withdraw with the mifinity method among which I am already registered

Si sono stato informato di prelevare con metodo mifinity tra cui sono già registrato

He canceled my withdrawal right now

Mi ha cancellato il prelievo in questo istante

But when you answer my mom! I just wanted to say that they also took my € 1468 balance

Ma quando rispondete mamma mia ! Volevo solo dire che si sono presi anche il mio saldo di 1468 euro

Thank you, muaresis, for your reply. We have been informed by the casino that the reason behind the cancellation of your winnings is that you have used third-party payment to deposit funds into your account. I'm truly sorry but we are unable to help you in this case.

Could you please advise if you have provided all the required information for a refund to be processed? Please keep me updated about any further developments.

Dear muaresis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.