IceCasino - Оттеглянето на играча е отхвърлено поради технически грешки.

I requested a withdrawal 2 days ago, today was the deadline set in their terms, but it was just today that they rejected it. I contacted support and they told me it was a technical error, so I sent my withdrawal request again and they rejected it once again due to technical errors. I'm not sure how long they will keep me like this, I want my money and it's frustrating

solicite un retiro hace 2 días, hoy se cumplía el plazo establecido en sus términos, pero Justo hoy me lo rechazaron, consulte al soporte y me dice que fue error técnico, así que de nuevo mande mi solicitud de retiro y me volvieron a rechazar de nuevo por errores técnicos, nose hasta cuando me tendrán así, quiero mi dinero y es frustrante

Dear NaziaCc,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with IceCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please specify which method are you using for withdrawals?
• Has casino support given you any recommendations on how to withdraw your winnings?
• Have you requested a new withdrawal in the meantime?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello NaziaCc

The withdrawal request was created at 22.11.2023 00:58:59 (UTC)

The request will be processed according to T&Cs.

Since the win is coming from a no-deposit bonus, the extra checks will be performed.

Kind regards

Hello, yes they were a no deposit bonus, but I completed the entire rollover and also made my first deposit as the support told me, yesterday I requested a withdrawal again, but for the amount of 200, I use the bank transfer method They sent me an email that my requirements were indicated incorrectly. I don't understand what other requirements there are since, as I mentioned, I already completed the rollover. I asked the support via chat and they told me that they didn't tell me anything.

Hola, si fueron de un bono sin depósito, pero cumplí todo el rollover y además hice mi primer depósito como me indicó el soporte, el día de ayer volví a solicitar un retiro, pero por el monto de 200, utilizo el método de transferencia bancaria, me mandaron un correo que mis requisitos fueron indicados incorrectamente, no entiendo que otro requisito hay puesto que como le menciono ya cumplí el rollover, le pregunté al soporte por chat y me dicen que no me dicen nada

Hello

As per the moment being, the player has zero on their balance.

Kind regards

Thanks for the replies to both parties.

Dear NaziaCc,

Do I understand correctly you played down your winnings? Please let me know.

Dear NaziaCc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.