IceCasino - Акаунтът на играча беше блокиран.

Ice casino was blocked my account and its fully verified and i have lots of winning withdrawal and deposit records that i been made and there is a few balance amount in my account left... i complaint that the reason is why they block me is a multiple account.. but its not enought for the reason why they block my account and its fully verified... pls i want my account back... pls unblocked my account

Hello lorenzomateo193,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Can you please confirm whether you have 1 or more accounts? When and why did you create a second account? Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you speak  to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

thank u for your reply sir... i have 3 accounts but only 1 account is fully verified that i regularly use to deposit/withdraw and played and they block my fully verified account that i been use sir... i hope it will unblock again sir... i want my account back

Hello all

The player's account was blocked 26.08.2022 13:54:59 (UTC) due to violation of T&Cs.

All the accounts used no-deposit bonuses.

Also, there is zero on the balance.

The account will remain blocked due to the above-mentioned reason.

All new accounts will be treated as duplicates and will be blocked immediately.

Kind regards

Hello lorenzomateo193,

As you might know already, making multiple accounts is strictly against the terms and conditions in almost every single online casino.

Your complaint will be now closed as you have breached the casino rules.

Regards,

Nick