iBet.com Casino - Печалбите на играча се конфискуват.

Today, 11.05.2026, I deposited 1,000 NOK at iBet Casino and claimed their welcome offer. I played using the bonus and won approximately 25,000 NOK. However, shortly after the big win, and while I was still playing, the casino revoked my bonus offer and removed all my winnings. They also removed my original deposit. In my opinion, this is completely unacceptable. The casino allowed me to deposit, claim the welcome offer, and play. But once I was lucky enough to win, they suddenly revoked the offer and confiscated both my winnings and my deposit. This feels extremely scammy and, in my view, highly questionable. I strongly advise other players to be very careful with this casino. I cannot understand how this kind of practice can be considered acceptable or legal. I kindly ask CasinoGuru to review this case and help me recover my deposit and winnings.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with iBet.com Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Was the welcome deposit bonus the only bonus you activated on your account? Have you received or activated any previous bonuses prior to the incident?
• Could you please explain how much wagering was left before the bonus was removed, to your knowledge?
• Could you please share with me your communication with the casino regarding the issue, including the email you received informing you about the removal of the bonus? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your reply.

Let me share your responses here for convenience:

Is your player's account accessible to you? Can you log in? Yes I can log in

Was the welcome deposit bonus the only bonus you activated on your account? Have you received or activated any previous bonuses prior to the incident? Yes that is the only bonus i activated.

Could you please explain how much wagering was left before the bonus was removed, to your knowledge? I think i completed around 25% if i would have to guess. 

Dear hamzanaamza,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello hamzanaamza,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will try to contact the casino to see if I can help somehow.

We would like to invite iBet.com Casino to join the conversation.

Dear iBet.com Casino,

Could you kindly clarify what specifically led to the cancellation of the player’s bonus and the reset of its wagering progress?

Considering that the player was reportedly unable to use the services as intended, it is reasonably understandable that they may have expected a refund of their deposit under the circumstances. Could you, therefore, please explain why such a resolution could not be accommodated in this case?

If there are any additional factors relevant to the matter that cannot be disclosed publicly, please forward them to me directly at [email protected] for an independent review.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear hamzanaamza,

I have tried to contact the casino repeatedly but have had no success. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you reaching out to the eCOGRA – an alternative dispute resolution service and submit a complaint to them via eCOGRA Dispute Form. It collaborates with the Gaming Authority and might have better options and tools to help players. Please do not hesitate to share any feedback or decisions from eCOGRA with me at [email protected]. Regrettably, this is where any potential assistance from our end concerning your case concludes.

While we are unable to assist further with this specific case, please do not hesitate to contact us regarding any other casino-related issues in the future, and we will try our best to help where possible.

Regards,

Michal

Casino Guru

We’ve reopened this complaint at the request of iBet.com Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Hello,

Please note we have already refunded the player's original deposit and duly informed them they can withdraw the balance on 12/05/2026.

We are still waiting for the player to provide a valid Proof of Identity and Proof of Address so we can verify their account and they can make a successful withdrawal.

We hope this sheds some light on the situation. 

Kind regards.

Dear iBet.com Casino,

Thank you for your response.

Dear hamzanaamza,

Please provide the casino with the requested documents so that the verification process can be completed.

We look forward to your timely cooperation.

Dear hamzanaamza,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Michal
Casino.Guru