Hype.Bet Casino - Заявката за теглене на играча е забавена.

"I am filing a formal complaint against HypeBet regarding a rejected withdrawal of $110.

I won this amount starting from a $0.50 Daily Wheel bonus. I would like to emphasize that the winnings from this wheel were credited directly to my Real Balance, not as a bonus balance with wagering requirements. This is a practice similar to sites like Stake.com, where such rewards are considered immediately withdrawable cash.

Despite the funds being in my Real Balance and the fact that I have a prior deposit history on the site, my withdrawal request was rejected. Support told me that my account is 'inactive' and demanded that I deposit and wager my own funds for 'a week or two' before I can withdraw.

I find this requirement predatory and a breach of fair gaming practices because:

The funds are already in my Real Balance.

I have a prior deposit history.

Forcing a player to wager for 1-2 weeks just to access funds that are already marked as withdrawable is an obvious stalling tactic.

This is clearly an intentional delay designed to force me to continue playing and eventually lose my winnings instead of allowing a legitimate payout.

I request the immediate approval of my $110 withdrawal without further excuses."

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Bumm33,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise when was the last time you made a deposit into your casino account?
• Could you please attach a screenshot of the promotion in question?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Thank you for your response. Could you please attach a screenshot of your current balance as well? Are the winnings displayed as real money funds?

Thank you in advance for your reply.

Dear Bumm33,

Thank you for the screenshots.

To ensure clarity and facilitate mutual understanding, I would appreciate if you could provide more comprehensive and detailed responses in future communications.

Have you made any successful withdrawals in this casino before? Additionally, could you please forward your communication with the casino in relation to this issue? You can reach me via email at [email protected], or you can post screenshots here.

Looking forward to your reply,

Attila

Dear Bumm33,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru