HitNSpin Casino - Тегленето на играча се забавя и проверката на акаунта се игнорира.

Hello,

I am verified since weeks in the HitNSpin Casino and they refuse to pay me out. I already sent them all the documents and then they request the same document again. This has been going on for weeks now. I think they just want me to throw my money back in the casino. But they do not pay me out.

I already tried multiple withdraw methods, but they were never worked on, even after a week or so.

This is the worst casino I have ever played at.

The Payment Method is pending again for verification, because they wanted me to resend it. They approved it before...

And as you can see from the transaction history, it has been almost a month now that I tried to withdraw the money. It really sucks...

The Live chat always says the same things and can not really help me.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila

I have uploaded everything, ID, Selfie with ID, Bank statements, Photo of Cards, Bank statement for the cards. Everything is approved now but I still wait for my withdraw.

Greetings,

According to our records, the player received their winnings at 09.03.2026 13:35:15 (UTC)

Kind regards

Dear HitNSpin Casino, thank you for your reply.

Dear player, could you please confirm whether the winnings have been received?

Thank you in advance for your response.

Dear lukasnetzer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru