Golden Genie Casino - Тегленето на играча се забавя и възникват проблеми с комуникацията.

On the website it states super fast withdrawals. When you request a withdrawal they tell you it will take 7-21 working days. It has now exceeded 21 working days. Anytime i speak to agents or communicate via email they send an only automated responses. Then when you request an honest response they cut you off by ended the chat everytime. It happened three times tonight, twice by Vergil and then again by someone named Shella. When emailing they respond with the same automated response and then no longer reply. Despite me asking numerous times for company details for me to contact and discuss my issue. It has been ignored or sent the same email address. I was also told the details are on the site whoch they are not. In the T&C's it states you can contact via phone. Yet there is no way if doing so. I did find a number previously but it does not go through.

They seem to be a complete con! And should be prosecuted. I have just read a number of reviews with others experiencing the same as myself.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of the many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

Dear Chan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru