God of Wins Casino - Играчът вярва, че изтеглянето се бави.

Hi, I played at this casino with a real balance. I made a win. I requested a withdrawal on 10/22/2025. I know it's early to receive a withdrawal, but the strange thing is that they had a 24/7 chat available, but instead the chat is disabled. Then, when I gave all my documents regarding the withdrawal, but still no response, they always tell me the same thing. I had to provide proof of payment and it was sent to them. Now I contacted you to find out more because, since they are not clear with me...

salve ho giocato su questo casino con saldo reale ho fatto una vincita ho richiesto un prelievo il giorno 22/10/2025 lo so che presto per percepire un prelievo ma la cosa strana che avevano la chat a disposizione 24 ore su 24 e invece la chat è inabilitàta poi per quando riguardo al prelievo ho dato tutti i miei documenti ma ancora non avuto risposta mi dicono sempre la stessa cosa dovevo dare prova del pagamento e gli è lo inviata mo ho contattato voi per saperne di più perche visto che con me non sono chiari...

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Dear mia81,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi, I wanted to tell you everything is fine. My documents have been verified and I received the withdrawal. Thank you for your help.

salve volevo dirvi tutto apposto sono stati verificati documenti e mi arrivato il prelievo grazie per la disponibilità

Dear mia81,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear mia81,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear mia81,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila