Glorion Casino - Тегленето на играча се забавя.

I have been playing on this site for six months now, I must have deposited over $30,000 and then still withdraw $20,000 successfully. I will get paid on every 48 hours. Three weeks ago I was playing and I had a jackpot of $50,000. I try to withdrawl, but my transactions are still pending.

When I spoke to the casino online support about it every single day, they always tell me they’re working on your withdrawal, that financial team has run into a problem and is having problems with the withdrawl.

i don’t know what to do anymore .

its like they’re playing around with me.

Yesterday emailed me back and said they had good news, they said that my team is working on my withdrawal. Like what the hell, have they been working on withdrawal for over three weeks now and I’m tired. Please tell me what I can do to retrieve my money.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Mikey514,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru