Glorion Casino - Тегленето на играча се забавя.

Good evening. I won at the Glorion casino on February 23. Since then they asked me for identification, I did it. I sent all the papers they asked for identification and they accepted the documents. Since then they have blocked my withdrawal and I cannot make a withdrawal. What actions can we take?

Καλησπέρα. Εχω κάνει νίκη στο καζίνο glorion 23 Φεβρουαρίου. Απο τότε μου ζήτησαν ταυτοποίηση την έκανα. Έστειλα όλα τα χαρτιά που μου ζητήσανε για την ταυτοποίηση και τα δεχτήκανε τα έγραφα .από τότε έχουν μπλοκαρισμένες της ανάληψης μου και δεν μπορώ να κάνω ανάληψη. Τι ενέργειες μπορούμε να κάνουμε;

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Glorion Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino?
• When was the last time the casino processed payouts to your bank account?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Nikitas245,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru