Gamdom Casino - Средствата на играча са блокирани поради проблеми с потвърждаването на акаунта.

I created an account on gamdom a few days ago, I performed the phase 1 verification and the phase 2 one was under review. I had blocks on the withdrawal and when I wrote to support they accused me of having multiple accounts. I admitted to having another unused account, created by mistake by logging into Google (it did everything automatically), an account never used either for verification or for games... I sent the documents for phase 2 but more than 6 hours have passed and I have no verification or the possibility of withdrawing. I deposited around 700 euros on the site, I made winnings and losses, always playing regularly. Support tells me to wait for the verification but several hours have already passed and I would like

I wonder if this kind of behavior is legal... I currently have $701 blocked on my account. I've always played regularly.

Ho creato un account su gamdom da qualche giorno , gho eseguito la verifica di fase 1 e quella di fase 2 era in review . Ho avuto blocchi sul prelievo e scrivendo ad assistenza mi hanno accusato di avere multi account . Ho ammesso di aver un altro account non utilizzato , creato per errore accedendo a Google (ha fatto tutto in automatico ), account mai utilizzato né per verifica né per giochi … ho inviato i documenti per la fase 2 ma sono passate più di 6 ore e non ho nessuna verifica né possibilità di prelevare . Ho versato circa 700 euro sul sito , ho realizzato vincite e perso , sempre giocando regolarmente .Il supporto mi dice di attendere la verifica ma sono passate già diverse ore e vorrei

sapere se e’ lecito un comportamento del genere …al momento ho 701 dollari bloccati sul account . Ho giocato sempre regolarmente .

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem at Gamdom Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Can you please specify when exactly you created your first account via Google? Did you have any activity at all or did you immediately log out and never use it?
• Did you claim any no-deposit bonuses on your first account?
• Why have you decided to open a new account, knowing that you have previously created one?
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia 

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Frank10,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Natalia